†hvMv‡hvM (Communication)
‡hvMv‡hvM Ggb GKwU cÖwµqv,
hvi gva¨‡g Z_¨, wPš—v I g‡bvfve GK e¨w³ †_‡K Ab¨ e¨w³i Kv‡Q cvVv‡bv nq| Ab¨
K_vq, gvbe mËvi mgMÖ A_©eûj cvi¯úwiK wµqv-cÖwµqv‡K †hvMv‡hvM e‡j|
cvi¯úwiK wµqv-cÖwµqv `yB ev
Z‡ZvwaK gvby‡li mgwói g‡a¨ evZ©v, Z_¨ I AvPiY Av`vb -cÖ`vb nq| †hLv‡b GKRb
evZ©v, Z_¨, AvPiY †cªiY K‡i I Ab¨Rb Zvi ˆ`wnK I gvbywlK m‡PZbZvi gva¨‡g
cÖwZwµqvq cÖfvweZ K‡i|
‡hvMv‡hv‡Mi iƒc (The Communication process)
evZ©v, Z_¨, AvPiY †hvMv‡hv‡M PviwU iƒc cÖengvb
_v‡Kt
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†cÖiK (gZvgZ, Abyf~wZ, wPš—v BZ¨vw`‡K Ab¨‡K eyS‡Z
m¶gfv‡e ÁvcbKvix)
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evZ©v, Z_¨, AvPiY
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MÖnxZv ev gva¨g (gZvgZ, Abyf~wZ, wPš—v BZ¨vw`
A‡_©v×viKvix ev †KŠkj)
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mvov ev cÖwZwµqv
†hvMv‡hv‡Mi c×wZ (Methods of communication)
cvi¯úwiK wµqv-cÖwµqvq Avgiv Pvi ai‡Yi †hvMv‡hv‡Mi
c×wZ †`B‡Z cvB| †m¸‡jv n‡jvt
1| †gŠwLK-K‡_vcK_b, †NvlYv, e³„Zv
2| wjwLZ- wPwV, ¯§viK, ‡eŠïqvi, cÖZxKx wPü,
hvPvBZvwjKv
3| ‡`‡ni fvlv -A½fw½, g‡bvfw½, gy‡Li Awfe¨w³,
`„wó‡MvPiZv
4| wfRy¨qvj ev Hw¶K mnvqK e¯‘- AsKb, aviYK…Z wPÎ,
cÖ`k©bx
†hvMv‡hv‡Mi `¶Zv (Communication skills)
fv‡jv †ckv`vi nIqvi Rb¨ fv‡jv
†hvMv‡hv‡Mi `¶Zv cÖ‡qvRbxq| ïay †nv‡Uj e¨emvq bq, Rxe‡bI| ‡mevg~jK cÖwZôv‡b
fv‡jv †hvMv‡hv‡Mi `¶Zv bv _vK‡j Kg© f~j c‡_ cÖevwnZ GgbwK †Kvb wKQy cvIqv ev
aivi †Póv Amgvß ev e¨_© n‡Z cv‡i| Gevi fveyb, w`‡bi KZUzKz mgq Avcwb gvby‡li
mv‡_ †hvMv‡hvM K‡ib? hLb Avcwb wKQy e‡jb mevB wK Zv ‡ev‡Sb? A_ev †KD wKQy ej‡j
Avcwb wK ‡ev‡Sb? Kvh©Ki †hvMv‡hv‡Mi `¶Zv wbf©i K‡i-
†gŠwLK †hvMv‡hvM (Oral communication)
‡h †Kvb f~j ‡evSv‡evwS Gov‡Z
†Póv Ki“b Avcwb †h evZ©vwU †cÖiY K‡i‡Qb Zv cwi®‹vi, ïbyb hZœmnKv‡i I ch©‡e¶b
Ki“b †Kv‡bv mgm¨vi mgvav‡b mvnvh¨ Ki‡Z cv‡i Ggb †Kv‡bv welq, aviYv ev †hvMm~‡Îi
ˆ`wnK fvlv| myZivs cÖwZwU cÖkœ‡KB g‡b Ki“b GwUB cÖ_g|
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hZœ mnKv‡i ïbyb
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cÖ‡qvR‡b cybivq ejyb
hLb DIi w`‡eb (When answering) t
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ax‡i I cwi®‹vifv‡e ejyb
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wefvlv cwinvi Ki“b
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RwUj Z‡_¨i we¯—vwiZ wj‡L ivLyb
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wb‡`k©bv w`‡Z bKkv f~wPÎ e¨envi Ki“b
hLb mwµq †kªvZv (When listening) t
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mwVK gy‡Li Awfe¨w³ _vK‡Z n‡e
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Drmvng~jK AvIqvR Ki‡Z n‡e
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e¨vNvZ m„w÷‡Z cÖ‡jvwfZ n‡eb bv
wjwLZ †hvMv‡hvM (Written Communication)
AbymÜvbcÎ, cÖvw߯^xKvicÎ,
Awf‡hvMcÎ, wefvMxq ¯§viKcÎ n‡”Q wjwLZ †hvMv‡hv‡Mi wKQ~ iƒc| wKQy mnR c`‡¶c GB
wjwLZ †hvMv‡hvM‡K Kvh©Ki K‡i †Zv‡jt
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cwiKíbv Ki“b Avcwb wK ej‡Z Pv‡”Qb, cÖ‡qvR‡b Avcbvi
wPš—vi msw¶ß †bvU wjLyb
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ms‡¶‡c wjLyb
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mnR fvlvq wjLyb
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wefvlv I cyw®úZ K_v cwinvi Ki“b
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cwi®‹vi K‡i wjLyb
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mwVKfv‡e wjLyb
‰`wnK fvlvq †hvMv‡hvM (Non-verbal Communication)
ÓAvwg Bnv Zvi †Pv‡L †`L‡Z cvw”QÓ, ÓAvcbv‡K
`y`©kvMÖ¯’ jvM‡QÓ, Ó †mLv‡b Zvi wKQy bv wKQy m¤úK© Av‡QÓ G¸‡jv cÖPwjZ ev‡K¨i
Ask| hv gvby‡li †`‡ni fvlvq Zvi AvPi‡Y eySv hvq| AwZw_i ms¯ú‡k© Avmvi cÖwµqvq
Ae¯’vq GUv LyeB cÖ‡qvRb wKQy Af¨vm Z¨vM Kivt
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KviI ‡mvRvmywR gywó DVv‡bv
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Aw¯’iZvc~Y© Pjv‡div I bL Kvgov‡bv
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evû fvuR Kiv I †njvb †`Iqv
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cv `yjv‡bv ev Av½yj w`‡q †Xvj evRv‡bvi g‡Zv kã Kiv
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cvk wd‡i `vuov‡bv
wfRy¨qvj †hvMv‡hvM (Visual Communication)
wfRy¨qvj ev Hw¶K mnvqK e¯‘ Øviv †hvMv‡hvM AwZw_
†nv‡U‡ji ev cÖwZôv‡b XyKvi Av‡MB KvR ïi“ K‡i †`q| Gi Rb¨ wKQy AvPiY Ki‡Z nqt
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AsKb, aviYK…Z wPÎ, cÖ`k©bx Ggbfv‡e Ki‡Z n‡e hv‡Z
m¤¢ve¨ AwZw_ wbi“rmvwnZ bv nq
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h_v m¤¢e Acms¯‹…wZ †_‡K †nv‡Uj GjvKv gy³ ivL‡eb
cÖZ¨vwkZ ch©v‡qi †hvMv‡hv‡Mi `¶Zv e„w×i Dcvq (How to improve existing level of Communication)
cÖwZwU †hvMv‡hv‡Mi c×wZ‡Z wKQy evav Av‡Q| †m¸‡jv
†_‡K gy³ _vK‡Z cvi‡jB cÖZ¨vwkZ ch©v‡qi †hvMv‡hv‡Mi `¶Zv e„w× cv‡e| h_vt
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fvlvi wfbœZv
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gvbywlK weåvwš—
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Ah_v n¯—‡¶c
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Dcjwä
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AvPiY/Abyf~wZ
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Ah_v_© gva¨g
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‡kvi‡Mvj
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Abc‡hvMx evZ©v
‰`wnK fvlvq †hvMv‡hv‡Mi DbœwZmva‡Yi civgk© (Improving Body Language- Tips)
cÖwZwU †hvMv‡hv‡Mi c×wZ‡Z wKQy wbqg Av‡Q| †m¸‡jv gvb‡Z
cvi‡jB cÖZ¨vwkZ ch©v‡qi ‰`wnK fvlvq †hvMv‡hv‡Mi `¶Zv e„w× cv‡e| h_vt
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h‡_vwPZ `~iZ¡ eRvq ivLv (Keep appropriate distance)
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¯úk© Ki“b hLb h‡_vwPZ (Touch only when appropriate)
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Avcbvi `„wó‡MvPiZvi hZœ wbb (Take care of your appearance)
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KviI w`‡K ZvKv‡Z mZ©K †nvb (Be aware- Maintain eye contact)
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AK…wÎgfv‡e nvmyb (Smile genuinely)
g‡b ivL‡Z n‡e (Remember)
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wK (What) - Avcwb wK †hvMv‡hvM Ki‡Z Pv‡”Qb?
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Kvi mv‡_ (Whome) - Kvi mv‡_ Avcwb †hvMv‡hvM Ki‡Z Pv‡”Qb?
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‡Kb (Why) - Avcwb ‡Kb †hvMv‡hvM Ki‡Z Pv‡”Qb?
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wKfv‡e (How) - wKfv‡e Avcwb †hvMv‡hvM Ki‡Z Pv‡”Qb?
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KLb (When) - KLb Avcwb †hvMv‡hvM Ki‡Z Pv‡”Qb?