Effective Communication Skills

†hvMv‡hvM (Communication)

‡hvMv‡hvM Ggb GKwU cÖwµqv, hvi gva¨‡g Z_¨, wPš—v I g‡bvfve GK e¨w³ †_‡K Ab¨ e¨w³i Kv‡Q cvVv‡bv nq| Ab¨ K_vq, gvbe mËvi mgMÖ A_©eûj cvi¯úwiK wµqv-cÖwµqv‡K †hvMv‡hvM e‡j|

cvi¯úwiK wµqv-cÖwµqv `yB ev Z‡ZvwaK gvby‡li mgwói g‡a¨ evZ©v, Z_¨ I AvPiY Av`vb -cÖ`vb nq| †hLv‡b GKRb evZ©v, Z_¨, AvPiY †cªiY K‡i I Ab¨Rb Zvi ˆ`wnK I gvbywlK m‡PZbZvi gva¨‡g cÖwZwµqvq cÖfvweZ K‡i|

‡hvMv‡hv‡Mi iƒc (The Communication process)

evZ©v, Z_¨, AvPiY †hvMv‡hv‡M PviwU iƒc cÖengvb _v‡Kt

·        †cÖiK (gZvgZ, Abyf~wZ, wPš—v BZ¨vw`‡K Ab¨‡K eyS‡Z m¶gfv‡e ÁvcbKvix)

·        evZ©v, Z_¨, AvPiY

·        MÖnxZv ev gva¨g (gZvgZ, Abyf~wZ, wPš—v BZ¨vw` A‡_©v×viKvix ev †KŠkj)

·        mvov ev cÖwZwµqv

†hvMv‡hv‡Mi c×wZ (Methods of communication)

cvi¯úwiK wµqv-cÖwµqvq Avgiv Pvi ai‡Yi †hvMv‡hv‡Mi c×wZ †`B‡Z cvB| †m¸‡jv n‡jvt

1| †gŠwLK-K‡_vcK_b, †NvlYv, e³„Zv

2| wjwLZ- wPwV, ¯§viK, ‡eŠïqvi, cÖZxKx wPü, hvPvBZvwjKv

3| ‡`‡ni fvlv -A½fw½, g‡bvfw½, gy‡Li Awfe¨w³, `„wó‡MvPiZv

4| wfRy¨qvj ev Hw¶K mnvqK e¯‘- AsKb, aviYK…Z wPÎ, cÖ`k©bx

†hvMv‡hv‡Mi `¶Zv (Communication skills)

fv‡jv †ckv`vi nIqvi Rb¨ fv‡jv †hvMv‡hv‡Mi `¶Zv cÖ‡qvRbxq| ïay †nv‡Uj e¨emvq bq, Rxe‡bI| ‡mevg~jK cÖwZôv‡b fv‡jv †hvMv‡hv‡Mi `¶Zv bv _vK‡j Kg© f~j c‡_ cÖevwnZ GgbwK †Kvb wKQy cvIqv ev aivi †Póv Amgvß ev e¨_© n‡Z cv‡i| Gevi fveyb, w`‡bi KZUzKz mgq Avcwb gvby‡li mv‡_ †hvMv‡hvM K‡ib? hLb Avcwb wKQy e‡jb mevB wK Zv ‡ev‡Sb? A_ev †KD wKQy ej‡j Avcwb wK ‡ev‡Sb? Kvh©Ki †hvMv‡hv‡Mi `¶Zv wbf©i K‡i-

†gŠwLK †hvMv‡hvM (Oral communication)

‡h †Kvb f~j ‡evSv‡evwS Gov‡Z †Póv Ki“b Avcwb †h evZ©vwU †cÖiY K‡i‡Qb Zv cwi®‹vi, ïbyb hZœmnKv‡i I ch©‡e¶b Ki“b †Kv‡bv mgm¨vi mgvav‡b mvnvh¨ Ki‡Z cv‡i Ggb †Kv‡bv welq, aviYv ev †hvMm~‡Îi ˆ`wnK fvlv| myZivs cÖwZwU cÖkœ‡KB g‡b Ki“b GwUB cÖ_g|

·        hZœ mnKv‡i ïbyb

·        cÖ‡qvR‡b cybivq ejyb

hLb DIi w`‡eb (When answering) t

·        ax‡i I cwi®‹vifv‡e ejyb

·        wefvlv cwinvi Ki“b

·        RwUj Z‡_¨i we¯—vwiZ wj‡L ivLyb

·        wb‡`k©bv w`‡Z bKkv f~wPÎ e¨envi Ki“b

hLb mwµq †kªvZv (When listening) t

·        mwVK gy‡Li Awfe¨w³ _vK‡Z n‡e

·        Drmvng~jK AvIqvR Ki‡Z n‡e

·        e¨vNvZ m„w÷‡Z cÖ‡jvwfZ n‡eb bv

wjwLZ †hvMv‡hvM (Written Communication)

AbymÜvbcÎ, cÖvw߯^xKvicÎ, Awf‡hvMcÎ, wefvMxq ¯§viKcÎ n‡”Q wjwLZ †hvMv‡hv‡Mi wKQ~ iƒc| wKQy mnR c`‡¶c GB wjwLZ †hvMv‡hvM‡K Kvh©Ki K‡i †Zv‡jt

·        cwiKíbv Ki“b Avcwb wK ej‡Z Pv‡”Qb, cÖ‡qvR‡b Avcbvi wPš—vi msw¶ß †bvU wjLyb

·        ms‡¶‡c wjLyb

·        mnR fvlvq wjLyb

·        wefvlv I cyw®úZ K_v cwinvi Ki“b

·        cwi®‹vi K‡i wjLyb

·        mwVKfv‡e wjLyb

‰`wnK fvlvq †hvMv‡hvM (Non-verbal Communication)

ÓAvwg Bnv Zvi †Pv‡L †`L‡Z cvw”QÓ, ÓAvcbv‡K `y`©kvMÖ¯’ jvM‡QÓ, Ó †mLv‡b Zvi wKQy bv wKQy m¤úK© Av‡QÓ G¸‡jv cÖPwjZ ev‡K¨i Ask| hv gvby‡li †`‡ni fvlvq Zvi AvPi‡Y eySv hvq| AwZw_i ms¯ú‡k© Avmvi cÖwµqvq Ae¯’vq GUv LyeB cÖ‡qvRb wKQy Af¨vm Z¨vM Kivt

·        KviI ‡mvRvmywR gywó DVv‡bv

·        Aw¯’iZvc~Y© Pjv‡div I bL Kvgov‡bv

·        evû fvuR Kiv I †njvb †`Iqv

·        cv `yjv‡bv ev Av½yj w`‡q †Xvj evRv‡bvi g‡Zv kã Kiv

·        cvk wd‡i `vuov‡bv

wfRy¨qvj †hvMv‡hvM (Visual Communication)

wfRy¨qvj ev Hw¶K mnvqK e¯‘ Øviv †hvMv‡hvM AwZw_ †nv‡U‡ji ev cÖwZôv‡b XyKvi Av‡MB KvR ïi“ K‡i †`q| Gi Rb¨ wKQy AvPiY Ki‡Z nqt

·        AsKb, aviYK…Z wPÎ, cÖ`k©bx Ggbfv‡e Ki‡Z n‡e hv‡Z m¤¢ve¨ AwZw_ wbi“rmvwnZ bv nq

·        h_v m¤¢e Acms¯‹…wZ †_‡K †nv‡Uj GjvKv gy³ ivL‡eb

cÖZ¨vwkZ ch©v‡qi †hvMv‡hv‡Mi `¶Zv e„w×i Dcvq (How to improve existing level of Communication)

cÖwZwU †hvMv‡hv‡Mi c×wZ‡Z wKQy evav Av‡Q| †m¸‡jv †_‡K gy³ _vK‡Z cvi‡jB cÖZ¨vwkZ ch©v‡qi †hvMv‡hv‡Mi `¶Zv e„w× cv‡e| h_vt

·        fvlvi wfbœZv

·        gvbywlK weåvwš—

·        Ah_v n¯—‡¶c

·        Dcjwä

·        AvPiY/Abyf~wZ

·        Ah_v_© gva¨g

·        ‡kvi‡Mvj

·        Abc‡hvMx evZ©v

‰`wnK fvlvq †hvMv‡hv‡Mi DbœwZmva‡Yi civgk© (Improving Body Language- Tips)

cÖwZwU †hvMv‡hv‡Mi c×wZ‡Z wKQy wbqg Av‡Q| †m¸‡jv gvb‡Z cvi‡jB cÖZ¨vwkZ ch©v‡qi ‰`wnK fvlvq †hvMv‡hv‡Mi `¶Zv e„w× cv‡e| h_vt

·        h‡_vwPZ `~iZ¡ eRvq ivLv (Keep appropriate distance)

·        ¯úk© Ki“b hLb h‡_vwPZ (Touch only when appropriate)

·        Avcbvi `„wó‡MvPiZvi hZœ wbb (Take care of your appearance)

·        KviI w`‡K ZvKv‡Z mZ©K †nvb (Be aware- Maintain eye contact)

·        AK…wÎgfv‡e nvmyb (Smile genuinely)

  

g‡b ivL‡Z n‡e (Remember)

·        wK (What) - Avcwb wK †hvMv‡hvM Ki‡Z Pv‡”Qb?

·        Kvi mv‡_ (Whome) - Kvi mv‡_ Avcwb †hvMv‡hvM Ki‡Z Pv‡”Qb?

·        ‡Kb (Why) - Avcwb ‡Kb †hvMv‡hvM Ki‡Z Pv‡”Qb?

·        wKfv‡e (How) - wKfv‡e Avcwb †hvMv‡hvM Ki‡Z Pv‡”Qb?

·        KLb (When) - KLb Avcwb †hvMv‡hvM Ki‡Z Pv‡”Qb?