Guest Cycle

AwZw_ Pµ (Guest Cycle) t

AwZw_ Pµ ej‡Z Avgiv GKRb AwZw_ †Kvb †nv‡U‡j GKwU i“g wiRv‡f©k‡bi Rb¨ ‡hvMv‡hv‡Mi gva¨‡g AbymÜvb ïi“ Kivi gyn~Z© †_‡K H †nv‡U‡j Ae¯’vb †_‡K cÖ¯’vb ch©š— hveZxq Kg©KvÛ‡K ey‡S _vwK|

e¯ËZ AwZw_ Pµ PviwU (4) wU ch©vq Øviv Ave„Z| †m¸‡jv n‡jvt

1| cÖvK-AvMgb (Pre-Arrival)

2| AvMgb (Arrival)

3| `Lj (Occupancy)

4| cÖ¯’vb (Departure)

Avevi AwZw_ P‡µi cÖwZwU ch©v‡q AwZw_ cwi†mev I AwZw_i A¨vKvDw›Us Kvh©Kjvc hy³ Kiv nq|

AwZw_ †mevi mswk­ó n‡”Q

1| wiRv‡f©©kb (Reservation)

2| wbeÜb (Registation)

3| `Lj †mev (Occupancy service)

4| cÖ¯’vb Ges BwZnvm (Check-out and History)

Avevi AwZw_ P‡µi cÖwZwU ch©v‡q AwZw_ cwi†mev I AwZw_i A¨vKvDw›Us Kvh©Kjvc hy³ Kiv nq|

AwZw_ †mevi A¨vKvDw›Us Kvh©Kjvc mswk­ó n‡”Q

1| A¨vKvD‡›Ui ‡Î“wWU cÖwZôvi (Establisment of credits)

2| ‡cvw÷s PvR© (Posting charges)

3| bvBU AwWwUs (Night auditing)

4| A¨vKvD›U wb®úwË (Settlement of accounts)

wb‡P AwZw_ P‡µi cÖwZwU  ch©v‡q M„nxZ Kvh©µg eY©bv Kiv n‡jv-

cÖvK-AvMgb

cÖvK-AvMg‡bi ch©v‡q cªwZwU †nv‡Uj Zvi ‡Mó wm‡÷g Øviv m¤¢ve¨ AwZw_i GKwU wiRv©‡fkb †iKW© cÖ¯ËZ Ki‡e| wiRv©‡fkb †iKW© AwZw_i e¨w³MZK…Z mvnvh¨ I cwi‡mev Ges Dchy³fv‡e cÖ‡qvRbxq ÷vd I myweavi mgq wbav©iY Kiv hvq|

wiRv©‡fkb wefvM ZLb cÖvK wbe܇bi mKj Kvh©µg m¤úbœ K‡i Ges †Mó dwjI ˆZix K‡i (hLb †nv‡U‡j ¯^qswµq wm‡÷g _v‡K) fvjfv‡e mKj Kvh©µg m¤úbœ Kivi ci iyg wewµ e„w×i Rb¨ i“‡gi cvc¨Zv wbix¶Y I ivR¯^ Gi c~ev©fvm cÖ¯ËZ K‡i|

AvMgb

AvMg‡bi ch©v‡q wbeÜb I †ivwgs mÂvwjZ nq Ges AwZw_i mv‡_ e¨emvwqK m¤ú©K ¯’vcb Kiv DwPZ| †PK Bb& Gi mgq Af¨©_bvKvix ÷vd Øviv AwZw_i wiRv©‡fk‡bi Ae¯’v wba©vib Kiv nq Dwb c~e© wiRv©‡fkbK…Z bvwK wiRv©‡fkb Qvov ¯^-B”Qvq AvMgbK…Z AwZw_| Zvici Af¨©_bvKvix ÷vd GKwU ‡iwR‡ókb †iKW© cÖ¯ËZ A_ev c~‡e© cÖ¯ËZ gyw`ªZ †iwR‡ókb ‡iK©‡W ( Avav ¯^qswΓq ev m¤úbœi“‡c ¯^qswΓq wm‡÷‡gi wKQy Aaxb)  AwZw_i ¯^v¶i wb‡eb|

wbeÜb †iKW© G wb‡b¥v³ e¨w³MZ I Avw_©K AvB‡Ug Aš—©f~³ _vK‡e-

K) e¨w³MZ Z_¨t

1| AwZw_i bvg ev msw¶ß bvg, wewjs wVKvbv, †Uwj‡dvb b¤^i I Ab¨vb¨ Dcvwa|

2| cvm‡cvU© bv¤^vi, WªvBwfs jvB‡mÝ bv¤^vi, ev_© mvwU©wd‡KU bv¤^vi (hv cÖ‡hvR¨)

3| †Kvb we‡kl cÖ‡qvRb ev Aby‡iva

4| AwZw_i ¯^v¶i

L) Avw_©K Z_¨t

1| AvMg‡bi ZvwiL

2| cÖ¯’v‡bi ZvwiL ev Ae¯’v‡bi `xN©Zv (†nv‡U‡ji wm‡÷g wWRvB‡bi Dci wbf©i K‡i)

3| eiv× i“g bv¤^vi

4| eiv× i“‡gi fvovi nvi

5| cwi‡kv‡ai c×wZ

AwZw_i wbeÜb †iKW© wewfbœ D‡Ï‡k¨ e¨envi Kiv hv‡e-

1| AwZw_i cÖ‡qvRbxq mš‘wó

2| c~ev©fvmK…Z i“‡gi `Lj

3| mwVKfv‡e AwZw_i A¨vKvD›U wb®úwË

4| †PK AvDU Gi mgq AwZw_i BwZnvm cÖwZôv (e¨w³MZ I Avw_©K Z_¨)

5| cÖwZwU AwZw_i i“‡gi aiY I i“‡gi fvovi nvi wba©viY

6| wiRv©‡fk‡bi js ivb cvc¨Zv I i“‡gi Ae¯’v‡bi ¯^í msL¨v cvc¨Zv

7| evavgy³ wm‡÷g wWRvB‡bi gva¨‡g cÖwZeÜx AwZw_ I mKj AwZw_i mš‘wó

`Lj-

`Lj ch©v‡q, d«›U Awdm wefvM mgqgZ I mwVK wbq‡g †Mó mvwf©m mgš^q mvab Ki‡e| DcišË d«›U Awdm óvd KZ©„K cybivq Avmv AwZw_‡`i we‡kl g‡bv‡hvM mnKv‡i Zv‡`i Awf‡hvM †kvbv I mgvav‡bi e¨e¯’v †bIqv DwPZ| †nv‡U‡ji cvewjK Gwiqv ev ivR¯^ †K‡›`ª AwZw_‡`i civgk© ev Awf‡hv‡Mi KvW© `„k¨gvb ev ivLv DwPZ, hv‡Z AwZw_ Zv‡`i civgk© ev Awf‡hvM mn‡R w`‡Z cv‡i| AwaKšË, Aš—Z ‰`wbK GKwU mgq AwZw_‡`i gš—e¨ KvW© msMÖn K‡i AwZ`ª“Z Zvi e¨e¯’v MÖnb K‡i AwZw_‡`i Zvi GKUv cÖwZwµqv cÖ`vb Ki‡Z n‡e|

AwZw_‡`i Znwej I g~j¨evb m¤úË i¶v Kivi Rb¨ GKwU Kvh©Ki wm‡÷g wWRvBb Ki‡Z n‡e| †Mó Kx wbqš¿Y, m¤úwË bRi`vix, †mBd wW‡cvwRU e·, Ri“ix c¨v‡bj I cÖ¯’vb wbwðZ Ki‡Z n‡e|`Lj mg‡q Ab¨ Kvh©Kjvc A_vr †Mó †cvwós cÖwµqv ( i“g PvR©, Gd GÛ we PvR©, AwZwi³ LiP, f¨vU I U¨v·), wewfbœ †Mó dwjI, gvóvi dwjI ch©v‡jvPbv d«›U Awdm óvd Ki‡e Ges AwZw_‡`i AwMÖg A_© cÖ`vb †cvwós I bvBU AwWU‡ii mv‡_ mgš^q K‡i AwZw_i P~ovš— wej ch©v‡jvPbv Ki‡e|

cÖ¯’vb-

cÖ¯’vb ch©v‡q, †Mó †nv‡Uj †_‡K †ei n‡q hv‡e n‡e | DcišË d«›U Awdm óvd KZ©„K †M‡ói BwZnvm †iKW© ‰Zix n‡e Ges Ae‡k‡l K¨vwkqvi KZ…©K †M‡ói GKvD›U e¨v‡jÝ P~ovš— wb¯úwË n‡e| (†Mó e¨v‡jÝ Ae¨kB 0 n‡e|)

mvaviYZ GKwU mwVK †PK AvDU nq hLb †Mót

K) i“g Lvwj K‡i †`q

L) †Mó GKvD‡›Ui GKwU mwVK wb®úwË MÖnb Ki‡e

M) i“‡gi Pvwe †diZ w`‡e

N) †nv‡Uj †Q‡o P‡j hv‡e

cÖ¯’vb ch©v‡q, †PKAvDU Kgx©e„›` †Mó‡K DrmvwnZ Kivi ‡Póv Ki‡e ‡hb †Mó fwel¨‡Z †h †Kvb w`b Avevi cybivq wd‡i Av‡m| G‡¶Î K¨vwkqvi GKRb mwZ¨Kv‡ii †mjmg¨v‡bi KvR Ki‡e Ges GBfv‡e fwel¨‡Zi Rb¨ wiRv‡f©kb MÖnb Ki‡e| GUv †hb †Mó P‡µi ch©v‡q mwZ¨B Pµ nq( †hLv‡b †kl †mLvb †_‡KB ïi“)|

hw` cÖ¯’vb ch©v‡q †Mó A¨vKvD›U m¤ú~Y©i“‡c wb®úwË bv nq, Zvn‡j †`ix PvR© MÖnb Kiv nq| AevwÃZ †¶‡Î A¨vKvD›U wefv‡Mi Dci `vwqZ¡ eZ©vq Zv msMÖ‡ni| G‡¶‡Î d«›U Awdm wefvM GB msMÖn `ª“Z, mnR I Kvh©Ki Kivi Rb¨ mKj cÖKvi Z_¨ w`‡q mn‡hvwMZv Ki‡e|