Cleaning for Housekeeping

cwi®‹vi (Clean)ej‡Z wK eySvq?

cwi®‹vi k‡ãi A_© ‡Kv‡bv wKQy hv a~wjKYv, gqjv, `vM, gvKokvi Rvj, ˆZjv³ I Ab¨vb¨ AcÖ‡qvRbxq e¯‘ I c`v_© †_‡K gy³ eySvq|

cwi®‹vi Kiv (Cleaning) ej‡Z wK eySvq?

cwi®‹vi Kiv ej‡Z Ggb GKwU wbqg, †h wbq‡g a~wjKYv, gqjv `ªe¨, `vM I AbvKvw•LZ wRwbm‡K ‡Kvb wKQy †_‡K `~i Kiv eySvq|

cwi®‹vi Kivi mvaviY wbqg (Methods of Cleaning) t

Wvw÷s (Dusting) t  hLb †Kvb e¯‘i ewn©fvM †Kvb ïKbv big cwi®‹vi Kvco w`‡q gyQ‡j †h AvjMv a~wjKYv †ei n‡q Av‡m †mB wbqg‡K Wvwós e‡j|

‡kBwKs GÛ exwUs (Shaking and Beating) t hLb †Kvb big e¯‘ h_vt Kv‡c©U,cÏ©v SuvKv‡bv I †Kvb jvwVi mvnv‡h¨ evi evi AvNvZ K‡i a~wjKYv n«vm Kiv nq, †mB wbqg‡K ‡kBwKs GÛ exwUs ejv nq|

hyyqxwcs (Sweeping) t hLb †Kvb Suvo– ev eªvk w`‡q i“g †_‡K a~wj-gqjv †SwU‡q mvd Kiv nq, †mB wbqg‡K lyqxwcs ejv nq|

gywcs (Mopping) t hLb †Kvb †fRv Kvco ev gyc w`‡q i“‡gi †g‡Si ewn©fvM †_‡K a~wj-gqjv gy‡Q mvd Kiv nq, †mB wbqg‡K lyqxwcs ejv nq|

Iqvwks (Washing) t  gv‡S gv‡S †fRv Kvco w`‡q i“‡gi †g‡Si ewn©fvM †_‡K a~wj-gqjv gy‡Q mvd Kiv n‡jI Zv ch©vß nq bv, ZLb †Kvb  kjvi Suvo– I cvwbi mvnv‡h¨ cwi®‹vi Kivi wbqg‡K Iqvwks ejv nq|

cwjwks (Polishing) t hLb †Kvb weKviK/c`v_© w`‡q i“‡gi †g‡S ev AvmevecÎ Nlvgvlvi gva¨‡g D¾¡wjZ ev gm„YZv Kiv nq, †mB wbqg‡K cwjwks ejv nq|

Job Responsibilities for Housekeeping personnel

Kv‡Ri fv‡ii eY©bvt (Job Responsibilities)

GwKªwKDwUf nvDRwKcvi (Executive Housekeeper)t

GwKªwKDwUf nvDRwKcvi n‡”Qb nvDRwKwcs wefv‡Mi cÖvY ev cÖavb| wZwb mivmwi GB wefvM cwiPvjbv K‡ib| cÖwZôv‡bi cwi”QbœZv, †mŠ›`h©Zv I i¶Yv‡e¶Y Dbvi `vwqZ¡| wZwm mivmwi ev Dbvi Awab¯¨— Ab¨ Rbej Øviv GB me KvR K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi †nv‡Uj ev cÖwZôv‡bi gnv-e¨e¯’vcK ev wR. Gg ev i“g wWwfkb g¨vbvRvi Gi Kv‡Q `vqe× _v‡Kb| wZwb Zvi Kv‡Ri weeiYx wR, Gg Gi Kv‡Q †ck K‡i _v‡Kb|

bxwZMZ fv‡e wZwb †h mKj `vwqZ¡ cvjb K‡i _v‡Kb Zvi eY©bv wb‡¤§ †`Iqv njt

1| †nv‡U‡ji i“g, Awdm, cvewjK Gwiqvi nvDRwKwcs Gi e¨e¯’vcbv wZwb K‡i _v‡Kb|

2| †d¬vi mycvifvBRvi, cvewjK Gwiqv mycvifvBRvi, jwÛª mycvifvBRvi, wjwbb& i“g mycvifvBRvi mn Ab¨vb¨ mycvifvBRvi‡`i Kv‡Ri †`Lv‡kvbv K‡i _v‡Kb|

3| cÖwZôv‡bi cwi”QbœZvi cÖvw_©Z gv‡bi †hvM¨ K‡i †Zv‡jb|

4| d«›U Awdm I †gBb‡UBb¨vm wefv‡Mi mv‡_ wbweofv‡e KvR Kiv|

5| cªwZw`b wbw`ó ewni½b hvPvB Kiv hv‡Z cÖwZôv‡bi gvb eRvq _v‡K|

6| Pjgvb jwÛª I wjwbb& i“‡gi mv‡_ wbweofv‡e KvR Kiv|

7| M„‡nvcKiY, AvmevecÎ, cY¨`ªe¨ BZ¨vw`i we¯—vwiZ ZvwjKv I gRy` i¶v Kiv|

8| cÖwZôv‡bi I i“‡gi †W‡Kv‡ikb †`Lfvj Kiv|

9| nvBRwKwcs wefv‡Mi ev‡RU ˆZix Kiv|

10& Kg©Pvix wb‡qvM, evQvB, †Uªwbs wnDg¨vb wi‡mvm© wefv‡Mi mgš^‡q Kiv|

11| Kg©Pvix‡`i c‡`vbœwZ`vb|

12| AwZw_‡`i cÖv_wgK wPwKrmv †mev cÖ`vb Kiv|

13| Kg©Pvix‡`i Kv‡Ri ch©vh ZvwjKv ˆZix Kiv|

14| Kg©Pvix‡`i Avevm‡bi e¨e¯’v Kiv|

15| AwZw_‡`i Awf‡hvM wb®úwË Kiv|

16| Pvwe e¨e¯’vcbv|

A¨vwmm‡U›U& GwKªwKDwUf nvDRwKcvi ((Assistant Executive Housekeeper) t

A¨vwmm‡U›U GwKªwKDwUf nvDRwKcvi cÖvq nvDRwKcvi Gi gZ KvR K‡i _v‡K| hw` cÖwZôvb 24 N›Uv †mev cÖ`vb K‡i _v‡K Zvn‡j Ab¨ wkdU& G m‡eŸ©vP GKRb A¨vwmm‡U›U GwKªwKDwUf nvDRwKcvi KvR K‡i _v‡K| wZwb Zvi Kv‡Ri Rb¨ mivmwi †nv‡Uj ev cÖwZôv‡bi GwKªwKDwUf nvDRwKcvi Gi Kv‡Q `vqe× _v‡Kb|

bxwZMZ fv‡e wZwb †h mKj `vwqZ¡ cvjb K‡i _v‡Kb Zvi eY©bv wb‡¤§ †`Iqv njt

1| cÖwZw`‡bi nvDRwKwcs e¨e¯’vcbvq GwKªwKDwUf nvDRwKcvi‡K mvnvh© Kiv|

2| GwKªwKDwUf nvDRwKcv‡ii Aby‡cvw¯’‡Z GwKªwKDwUf nvDRwKcv‡ii KvR Kiv|

3| cÖwZw`‡bi KvR c~Y©we‡ePbv Kiv|

4| Kv‡cU©, c`©vi `v‡Mi ZvwjKv ˆZix Kiv|

5| cÖwZw`‡bi cwi”QbœZvi KvR Z`viwK Kiv|

6| d«›U Awd‡mi mv‡_ mn‡hvwMZv Kiv|

7| bZzb Kg©Pvix‡`i †Uªwbs †`Iqv|

8| Kg©Pvix wb‡qvM I QuvUvB‡q mycvwik Kiv|

nvDRwKwcs mycvifvBRvi (Housekeeping Supervisor) t

bxwZMZfv‡e wZwb †h mKj `vwqZ¡ cvjb K‡i _v‡Kb Zvi eY©bv wb‡¤§ †`Iqv njt

1| i“g eq‡`i Pvwe e›Ub K‡i _v‡Kb|

2| i“g I cvewjK Gwiqvi KvR cwi`k©b K‡i _v‡Kb|

3| ˆ`wbK Kv‡Ri cÖwZ‡e`b kxU& c~iY K‡i _v‡Kb|

4| jó I dvDÛ cÖwZ‡e`b ˆZix Kiv|

5| Dbvi †d¬v‡i cÖ‡qvRbg‡Zv e¨env‡ii Rb¨ gRy‡Zi Pvwn`vcÎ ˆZix K‡ib|

6| Dbvi `vwqZ¡cÖvß Zjvq mKj Kg©Pvix‡`i Kv‡Ri wZwb bxwZMZfv‡e `vqx|

7| wewµi Rb¨ i“g ˆZix n‡j d«›U Awd‡m Rvbv‡bv Dbvi `vwqZ¡|

8| wfAvBwc‡`i i“‡g cÖ‡ek Kiv‡bv Dbvi `vwqZ¡|

9| wbivcËvi Kvh©cÖYvjxi Rb¨ Pvwe I Ri“ix Ae¯’vq cvjbxq Kvh©vejxi Abykxjb Kvh©cÖYvjx Pvjy ivLv|

10| AwZw_‡`i Aby‡iva i¶v Kivi †Póv Kiv|

11| Gw·wKDwUf nvDRwKcvi ev g¨v‡bR‡g›U Ab¨ †Kvb `vwqZ¡ w`‡j Zv cvjb Kiv|

i“g A¨v‡Ub&‡W›U (Room Attendent) t

†Mó i“g, Kwi‡Wvi cwi®‹vi I SvuU †`Iqv Dbvi KvR| wZwb Zvi Kv‡Ri Rb¨ mivmwi cÖwZôv‡bi nvDRwKwcs mycvifvBRvi ev †d¬vi mycvifvBRv‡ii wbKU `vqe× _v‡Kb|

bxwZMZ fv‡e wZwb †h mKj `vwqZ¡ cvjb K‡i _v‡Kb Zvi eY©bv wb‡¤§ †`Iqv njt

1| Uªwj †PK Kiv| hw` †Kvb cÖKvi †givg‡Zi KvR _v‡K, Zvn‡j †d¬vi mycvifvBRvi‡K wi‡cvU© Ki‡Z nq|

2| Uªwji gRy` mvgMÖx †PK Kiv hv‡Z mwVKfv‡e KvR Kiv hvq|

3| ˆ`wbK i“‡gi KvR mwVKfv‡e cvjb Kiv I gvbm¤§Z †mev cÖ`vb Kiv|

4| wfAvBwc‡`i h_vh_ †mev cÖ`vb Kiv|

5| jwÛª wefv‡Mi Rb¨ †Kvb †cvkvK-cwi”Q` AwZw_ i“‡g †i‡L †M‡j Zv wb‡q jwÛª wefvM‡K †`Iqv|

6| AwZw_‡`i Aby‡iva i¶v Kivi †Póv Kiv|

7| mZK© _vKv hv‡Z †Kvb cÖKvi `~N©bv †Mó Gwiqvq NU‡j Zv Abyaveb K‡i mycvifvBRvi‡K Rvbv‡bv hvq|

8| †Kvb cÖKvi `~N©bv NU‡j Lye `ªZ e¨e¯’v †bIqvi Rb¨ mycvifvBRvi‡K Rvbv‡bv|

9| nvDRwKwcs mycvifvBRvi ev g¨v‡bR‡g›U Ab¨ †Kvb `vwqZ¡ w`‡j Zv cvjb Kiv|

10| †Mó‡`i mv‡_ Av`e-Kvq`vi mv‡_ e¨envi, cÖwZôv‡bi mK‡ji mv‡_ mvgvwRK m¤úK© Dbœqb I cÖwZôvb gvbm¤§Zfv‡e cwi”Qbœ evL‡Z h_vh_ KvR Kiv|

nvDRg¨vb (Houseman) t

me I‡qwUs i“g, jwe, wi‡µqkb i“g, K¬ve, Awdm, Kb&dv‡iÝ/†mwgbvi i“g, cvwK©s Gwiqv cwi®‹vi-cwi”QbœZv, i¶Yv‡e¶Y Dbvi KvR| wZwb Zvi Kv‡Ri Rb¨ mivmwi cÖwZôv‡bi nvDRwKwcs mycvifvBRvi ev cvewjK Gwiqv mycvifvBRv‡ii wbKU `vqe× _v‡Kb|

bxwZMZ fv‡e wZwb †h mKj `vwqZ¡ cvjb K‡i _v‡Kb Zvi eY©bv wb‡¤§ †`Iqv njt

1| Uªwj †PK Kiv| hw` †Kvb cÖKvi †givg‡Zi KvR _v‡K, Zvn‡j ‡d¬vi mycvifvBRvi‡K wi‡cvU© Ki‡Z nq|

2| Uªwji gRy` mvgMÖx †PK Kiv hv‡Z mwVKfv‡e KvR Kiv hvq|

3| ˆ`wbK cvewjK Gwiqvi KvR mwVKfv‡e cvjb Kiv I gvbm¤§Z †mev cÖ`vb Kiv|

4| cÖwZôv‡bi mKj I‡qwUs i“g, jwe, wi‡µqkb i“g, K¬ve, Awdm, Kb&dv‡iÝ/†mwgbvi i“g, cvwK©s Gwiqv cwi®‹vi-cwi”QbœZv, i¶Yv‡e¶Y mwVKfv‡e Kiv|

5| †givgZ, `vMgy³, ˆavZKi‡Yi Rb¨ mKj cÖKvi AvmevecÎ miv‡bv|

6| Kb&dv‡iÝ/†mwgbvi i“g, nj i“‡gi Kv‡cU© †k¤úy Kiv|

7|cvewjK GjvKvq i¶bv‡e¶Y Kv‡Ri AbymiY Kiv|

8| cvewjK GjvKvq wbivcËv e¨e¯’vi hš¿cvwZi cwi®‹vi Kiv|

9| cvewjK GjvKvq e¨eüZ hš¿cvwZi i¶Yv‡e¶Y Kiv|

10| cvewjK GjvKvq mKj Uq‡jU cwi®‹vi Kiv|

11|cvewjK GjvKvq me †d¬vi cvwjk Kiv, gyc Kiv|

12| mZK© _vKv hv‡Z †Kvb cÖKvi `~N©Ubv †Mó Gwiqvq NU‡j Zv Abyaveb K‡i mycvifvBRvi‡K Rvbv‡bv hvq|

13| †Kvb cÖKvi `~N©bv NU‡j Lye `ªZ e¨e¯’v †bIqvi Rb¨ mycvifvBRvi‡K Rvbv‡bv|

14| cvewjK Gwiqv mycvifvBRvi ev g¨v‡bR‡g›U Ab¨ †Kvb `vwqZ¡ w`‡j Zv cvjb Kiv|

15| †Mó‡`i mv‡_ Av`e-Kvq`vi mv‡_ e¨envi, cÖwZôv‡bi mK‡ji mv‡_ mvgvwRK m¤úK© Dbœqb I cÖwZôvb gvbm¤§Zfv‡e cwi”Qbœ evL‡Z h_vh_ KvR Kiv|

Personnel involved in Housekeeping

nvDRwKwcs wefv‡Mi Rbej (Personnel involved in Housekeeping) t

cÖ‡Z¨K eo eo cÖwZôv‡b we‡kl K‡i †Mó nvBR, †nv‡Uj, nvmcvZvj, †nv‡ój, K¬ve BZ¨vw`‡Z GK`j `¶ †jvK nvDRwKwcs G KvR †`Lv‡kvbv K‡i| Gi Rb¨ Zv‡`i `iKvi c‡o  GKwU nvBRwKwcs wefv‡Mi| wKQz wKQy cÖwZôvb gv‡S gv‡S Zv‡`i cwi”QbœZv I †có K‡›Uªvj Kv‡Ri Rb¨ evwni †_‡KI Rbej fvov K‡i _v‡K| †hfv‡eB †nvK bv †Kb GKwU evwYwR¨K cÖwZôv‡b nvDRwKwcs wefv‡Mi GKwU mwVK mvsMVwbK wfwË _vKv Ri“ix| hv‡Z wewfbœ Rbej wewfbœ KvR fvM K‡i `vwqZ¡Zvi mv‡_ cvjb Ki‡Z cv‡i| Avmyb Avgiv Rvwb nvDRwKwcs wefv‡Mi wewfbœ Rbe‡ji  `vwqZ¡ I KZ©e¨|

GwKªwKDwUf nvDRwKcvi (Executive Housekeeper) t GwKªwKDwUf nvDRwKcvi n‡”Qb nvDRwKwcs wefv‡Mi cÖvY ev cÖavb| wZwb mivmwi GB wefvM cwiPvjbv K‡ib| cÖwZôv‡bi cwi”QbœZv, †mŠ›`h©Zv I i¶Yv‡e¶Y Dbvi `vwqZ¡| wZwm mivmwi ev Dbvi Awab¯¨— Ab¨ Rbej Øviv GB me KvR K‡i _v‡Kb|

A¨vwmm‡U›U nvDRwKcvi (Assistant Housekeeper) t A¨vwmm‡U›U nvDRwKcvi cÖvq nvDRwKcvi Gi gZ KvR K‡i _v‡K| hw` cÖwZôvb 24 N›Uv †mev cÖ`vb K‡i _v‡K Zvn‡j Ab¨ wkdU& G m‡eŸ©vP GKRb A¨vwmm‡U›U nvDR wKcvi   KvR K‡i _v‡K|

K‡›Uªvj †W¯‹ mycvifvBRvi (Control desk supervisor) t wZwb mKj Kg©Pvix I mKj wefv‡Mi mv‡_ †hvMv‡hvM i¶v K‡ib| mKj cÖKvi g¨v‡mR, Awf‡hvM, Kg©Kv‡Ûi msev` Av`vb-cÖ`v‡bi wZwb †K›`ªwe›`y| KLb †Kvb KvR Kvi Øviv Kiv n‡q‡Q Zvi wnmve Dbvi Kv‡Q wjwce× _v‡K| wZwm mivmwi ev Dbvi Awab¯¨— Ab¨ Rbej Øviv GB me KvR K‡i _v‡Kb|

‡d¬vi mycvifvBRvi (Floor Supervisor) t eûZjv wewkó fe‡b cÖ‡Z¨K Zjvq GKRb †d¬vi mycvifvBRvi _v‡Kb| Dbvi KvR n‡”Q H Zjvi me i“g, Kwi‡Wvi, wmuwoi cwi®‹vi-cwi”QbœZv, i¶Yv‡e¶Y; GgbwK jvBU, myBP jvMv‡bv I cwieZ©‡bi e¨e¯’v Kiv| wZwm mivmwi ev Dbvi Awab¯¨— Ab¨ Rbej Øviv GB me KvR K‡i _v‡Kb|

cvewjK Gwiqv mycvifvBRvi (Public Area Supervisor) t Dbvi KvR n‡”Q me  I‡qwUs i“g,jwe, wi‡µqkb i“g, Uq‡jU, K¬ve, Awdm, Kb&dv‡iÝ/†mwgbvi i“g,cvwK©s Gwiqv cwi®‹vi-cwi”QbœZv, i¶Yv‡e¶Y | wZwm mivmwi ev Dbvi Awab¯¨— Ab¨ Rbej Øviv GB me KvR K‡i _v‡Kb|

jwÛª mycvifvBRvi (Laundry Supervisor) t eûZjv wewkó fe‡b GK ev GKvwaK jwÛª mycvifvBRvi _v‡Kb| cÖwZôv‡bi wjwbb&, †M‡ói †cvkvK, Kg©Pvix‡`i BDwbdg© cwi®‹vi, Bw¯¿, i¶Yv‡e¶Y, †óvi, Bmy¨ Dbvi `vwqZ¡| wZwm mivmwi ev Dbvi Awab¯¨— Ab¨ Rbej Øviv GB me KvR K‡i _v‡Kb|

wjwbb& i“g mycvifvBRvi (Linen Roon Supervisor) t eûZjv wewkó fe‡b GK ev GKvwaK jwÛª _v‡K| mvaviYZ jwÛª wefvM wjwbb& e¨e¯’vcbv K‡i _v‡K| hw` cÖwZôv‡bi wbR¯^ jwÛª wefvM bv _v‡K Zvn‡j cÖwZôv‡bi wjwbb& cwi®‹vi, Bw¯¿, i¶Yv‡e¶Y, †óvi, Bmy¨ Kiv wjwbb& i“g mycvifvBR†ii `vwqZ¡| wZwm mivmwi ev Dbvi Awab¯¨— Ab¨ Rbej Øviv GB me KvR K‡i _v‡Kb|

BDwb‡dvg& i“g mycvifvBRvi (Uniform Room Supervisor) t eûZjv wewkó fe‡b GK ev GKvwaK BDwb‡dvg& i“g mycvifvBRvi _v‡Kb| cÖwZôv‡bi Kg©Pvix‡`i BDwb‡dvg&© cwi®‹vi, Bw¯¿, i¶Yv‡e¶Y, †óvi, Bmy¨ Dbvi `vwqZ¡| wZwm mivmwi ev Dbvi Awab¯¨— Ab¨ Rbej Øviv GB me KvR K‡i _v‡Kb|

†nW Mv‡W©wbqvi (Head Gardener) t evMv‡bi mKj cÖKvi Mv‡Qi hZœ, evMv‡bi †mŠ›`h© i¶v Ges cÖwZôv‡bi mKj cÖKvi MvQ, dzj Mv‡Qi hZœ †bIqv Zvi `vwqZ¡| wZwm mivmwi ev Dbvi Awab¯¨— Ab¨ Rbej Øviv GB me KvR K‡i _v‡Kb|

Areas of Housekeeping

nvDRwKwcs Gi cwiwa (Areas of Housekeeping) t

me evwYwR¨K cÖwZôv‡b nvDRwKwcs KvR Kiv nq †h †h Kv‡R `¶ Ggb `j w`‡q| Zv‡`i Kv‡Ri aiY Avjv`v I Kv‡Ri cwiwaI mvaviYZ Avjv`v nq|  †h me GjvKv/RvqMv nvDRwKwc †mevi cÖ‡qvRb, Zvi GKwU ZvwjKv wb‡æ †`Iqv n‡jvt

1| i“g I Kwi‡Wvit wmwjs I Iqvj †cB›U, Iqvj †ccvi, d¨vb, Gqvi KwÛkbvi, B‡jwUªK myBP, m‡KU, Zvi, `iRv, Rvbvjv, weQvbv, Kv‡c©U, Zvjv-Pvwe BZ¨vw`|

2| Uq‡jUt U¨vc, wmb&K, IqvUvi †K¬v‡mU, wMÖRvi, IqvUvi mvc­vB, B‡jwUªK m‡KU I myBP, †Zvqv‡j, Uq‡jU †ccvi, Uq‡jwUªm BZ¨vw`|

3| wjwbb&t †Uwej †bcwKb, †Uwej K¬_, UvIqvj, †eW wmU, †eW Kfvi, e­¨v‡›KU, AwZw_‡`i Mv‡g©›Um&, óvd BDwbdg© BZ¨vw`|

4| dvwbP©vit KvwU©b, †Uwej j¨v¤ú, wUDe jvBU, SvoevwZ, evj¦&, †mvdv, WvBwbs †Uwej I ‡Pqvi BZ¨vw`|

5| Mv‡W©bt wUªm, cUm&, jb&, d¬vIqvi, †nWm, BZ¨vw`|

6| cvewjK Gwiqvt wmuwo, Kwi‡Wvi, jwe, Kbdv‡iÝ/†mwgbvi i“g, I‡qwUs i“g, cvwK©s Gwiqv, K¬ve, myBwgs cyj, Awdm, Kgb Uq‡jU BZ¨vw`|

Functions of Housekeeping Department

nvDRwKwcs wefvM Gi Kg©KvÛ (Functions of Housekeeping) t

nvDRwKwcs wefvM‡K †nv‡U‡ji ü`q ejv n‡q _v‡K| nvDRwKwcs wefv‡Mi cÖavb Kg© n‡”Q `yBwU t

1| †nv‡U‡ji Avf¨š—ixY cwi®‹vi-cwi”QbœZv Kiv hv‡Z †nv‡U‡ji wewµ ev‡o I 2| gvwj‡Ki g~jab i¶v Kiv|

nvDRwKwcs wefvM GB KvR¸‡jv Ki‡Z A‡bK¸‡jv mvaviY Kg© K‡i _v‡K| h_vt

1| i“g I cvewjK Gwiqv cwi®‹vi-cwi”QbœZv

2| †eW ˆZix

3| wjwbb& e¨e¯’vcbv

4| jwÛª †mev

5| †có K‡›Uªvj&

6| Pvwe e¨e¯’vcbv

7| wbivcËv

8| B‡›Uwiqi †W‡Kv‡ikb

9| i“g i¶bv‡e¶Y

10| wewea ( `¶ Kg©x †hgb c­v¤^vi, B‡jK&wUªwkqvb, Kv‡c©›Uvi, †cB›Uvi  Zv‡`i Avjv`v wefvM Av‡Q Ges nvDRwKwcs wefvM †QvU-LvU †givg‡Zi Rb¨ Zv‡`i Kv‡R mn‡hvwMZvI K‡i| Kg©x LiP Kgv‡bv I D”P gv‡bi Kg©`¶Zvi  Rb¨ Ab¨vb¨ wefvM‡K mn‡hvwMZvI K‡i _v‡K|

Relationship between Housekeeping and other department

nvDRwKwcs wefv‡Mi mv‡_ d«›U Awdm  I BwÄwbqvwis wefv‡Mi m¤úK© (Relationship between housekeeping and other departments) t

nvDRwKwcs wefvM‡K †nv‡U‡ji Ab¨vb¨ wefvM‡K m‡e©v”P mn‡hvwMZv †`Iqv DwPZ, †nv‡U‡ji DbœZ gv‡bi †mevi Rb¨| Zv‡`i _vKv DwPZ GKwU ‡MvQv‡jv Kg©cwiKíbv, hv‡Z wjwce× _vK‡e KLb AwZw_ I Ab¨vb¨ wefv‡Mi KvR mvejxjfv‡e m¤úbœ n‡e| GwKªwKDwUf nvDR wKcvi  ev nvDRwKwcs g¨vbvRvi Zvi mycvifvBRvi I mn‡hvMx‡`i mgš^‡q Ab¨vb¨ wefv‡Mi mv‡_ wbweofv‡e KvR K‡i Zvi wbðqZv w`‡eb|

d«›U Awdm wefvM (Front Office) t d«›U Awd‡mi mv‡_ mn‡hvwMZv n‡”Q nvDRwKwcs wefv‡Mi Ab¨Zg ‰ewkó¨ | nvDRwKwcs I d«›U Awd‡mi `jMZ KvR n‡”Q AvaywbK †nv‡U‡j Acwinvh©| cÖ‡Z¨K wefv‡Mi GKwU D‡Ïk¨ n‡”Q AwZw_i m‡e©v”P †mev w`‡q cybivq AwZw_‡K †nv‡U‡j Avbqb| Avi AwZw_ †mevq d«›U Awdm I nvDRwKwcs wefvM cwic~iK wn‡m‡e KvR K‡i| cÖZ¨vwkZ AwZw_‡`i Rb¨ i“g memgq cwi®‹vi ivLv, hviv i“‡g Av‡Qb Zv‡`i i“g cwi®‹vi ivLv I Zv‡`i †nv‡U‡j _vKv †hb Avivg`vqK nq d«›U Awd‡mi mv‡_ Mfxi m¤ú‡K©i gva¨‡g nvDRwKwcs wefvM Zv i¶v K‡ib Ges we‡kl K‡i cÖwZw`‡bi †nv‡U‡ji i“‡gi Ae¯’vb nvjbvMv` K‡i|

cÖwZw`b iv‡Z d«›U Awdm cÖwZwbwa †nv‡U‡ji †Kvb i“‡g †K Av‡Q I cieZ©x w`‡b †K _vK‡e Zvi GKwU cÖwZ‡e`b ˆZix K‡ib| Lye mKvj †ejvq Gw·wKDwUf nvDRwKcvi ev Dbvi mn‡hvMx †m cÖwZ‡e`bwU msMÖn K‡i Ges KLb †Kvb i“g cwi®‹vi Kiv n‡e Zvi GKwU Kvh©ZvwjKv ˆZix K‡ib| hLb †Kvb i“g †PK-AvDU nq, ZLb d«›U Awdm i“m bv¤^vimn nvDRwKwcs †W¯‹‡K Rvbvq i“gwU Lvwj n‡q‡Q, ZLb nvDRwKwcs wefvM i“gwU cwi®‹vi Kivi Rb¨ MÖnb K‡i I cieZ©x‡Z i“gwU `ª“Z cwi®‹vi K‡i cybivq wewµi Rb¨| †d¬vi mycvifvDRvi wb‡R A_ev nvDRwKwcs †W‡¯‹i gva¨‡g d«›U Awdm‡K i“gwU n¯—vš—i K‡i i“gwU cybivq wewµi Rb¨| hLb †nv‡U‡j Lye n«vm _v‡K, ZLb A‡c¶vgvb AwZw_‡`i Rb¨ d«›U Awd‡mi Pvwn`vgvwdK i“gwU Lye `ª“ZZvi mv‡_ cwi®‹vi K‡i d«›U Awdm‡K mn‡hvwMZv KivI nvDRwKwcs wefv‡Mi Ab¨Zg KvR| wb‡¤§ nvDRwKwcs I d«›U Awd‡mi ‰`wbK †hvMv‡hv‡Mi GKwU bgybv †`Iqv n‡jvt

d«›U Awdm †_‡K nvDRwKwcs

mKvj 06 Uvq

·         cÖwZwU i“‡gi ˆ`wbK Ae¯’vb

·         i“g fvov †`Iqvi ZvwjKv I AwZw_ Avmvi mgq

·         we‡kl Aby‡iva (cvk¦©eZ©x i“g, AwZwi³ †eW,wfAvBwc i“g)

·         wbav©wiZ mg‡qi c‡i  i“g †_‡K cÖ¯’vb Ki‡e Ggb i“g

·         h_vmg‡qi c~‡e© i“‡g XyK‡e Ggb i“g

d«›U Awdm †_‡K nvDRwKwcs

mKvj 08 Uvq

·         i“‡gi fvov cwi‡kva K‡i AwZw_ P‡j ‡M‡Q Ggb i“g

·         we‡kl Aby‡iva

·         H w`‡bi Rb¨ eiv× Kiv i“g

nvDRwKwcs ‡_‡K d«›U Awdm

mKvj 10Uvq

·         Lvwj i“‡gi hvPvB Gi djvdj

·         AvR‡K i“g cwi¯‹vi n‡e bv Ggb i“g

·         i¶Yv‡e¶Y Pj‡Q Ggb i“g I Gi KviY

mvivw`b d«›U Awdm †_‡K nvDRwKwcs

·         wbav©wiZ mg‡qi c‡i  i“g †_‡K cÖ¯’vb Ki‡e Ggb i“g

·         _vKvi mgq evov‡bv Ggb i“g

·         i“g cwieZ©b K‡i‡Q Ggb i“g

·         i“‡gi fvov cwi‡kva K‡i AwZw_ P‡j ‡M‡Q Ggb i“g

mvivw`b nvDRwKwcs ‡_‡K d«›U Awdm

·         Lvwj I cwi®‹vi n‡q‡Q Ggb i“†gi Aweivg cÖwZ‡e`b

·         we‡kl Aby‡iva m¤ú©bœ n‡q‡Q Ggb cÖwZ‡e`b

·         i“‡gi Ae¯’vb cv_©K¨ n‡q‡Q Ggb i“‡gi Ae¯’vb nvjbvMv` Kiv

w`‡bi †k‡l nvDRwKwcs ‡_‡K d«›U Awdm

·         P~ovš— †nv‡U‡ji Ae¯’vb cÖwZ‡e`b

BwÄwbqvwis wefvM (Engineering) t

nvDRwKwcs wefvM I BwÄwbqvwis wefv‡Mi g‡a¨ †hvMv‡hvM `¶Zvi mv‡_ n‡Z nq, Zvn‡j i“g A¨v‡Ub‡W›U i“g cwi®‹vi Kivi mgq A‡bK i¶Yv‡e¶‡Yi KvR mn‡R n‡q hvq| nvDRwKwcs wefvM gv‡S gv‡S i¶Yv‡e¶‡Yi cÖ_g c`‡¶c MÖnb K‡i hv BwÄwbqvwis wefv‡Mi  `vwqZ¡| i¶Yv‡e¶‡Yi wZb ai‡Yi KvR  n‡jvt

MZvbyMwZK i¶Yv‡e¶Y (t MZvbyMwZK i¶Yv‡e¶Y n‡”Q cÖwZw`b ev mvßvwnK cÖwZôv‡bi †h mvaviY i¶Yv‡e¶Y Kiv nq| ‡hgb- Kv‡c©U mvd Kiv, †d¬vi †avqv, Rvbvjv cwi®‹vi Kiv, Nvm KvUv, wekªvgNi cwi®‹vi Kiv, bó evj¦ cwieZ©b Kiv BZ¨vw`| Gi A‡bK KvR nvDRwKwcs wefvM cÖvqB K‡i _v‡K|

wbe„wËg~jK i¶Yv‡e¶Yt †nv‡U‡ji g‡a¨ A‡bK RvqMv nvDRwKwcs Kg©xe„›` Øviv cwi`k©b Kiv nq Zv‡`i mvaviY `vwqZ¡ wn‡m‡e| †hgb- b‡ji wQ`ª, ev_i“‡gi wbe× mvgMÖxi ga¨¯’ duvK, Ab¨vb¨ cÖKiY hv †givg‡Zi Rb¨ BwÄwbqvwis wefv‡Mi Kg©Pvix‡`i WvKv nq| BwÄwbqvwis wefvM `ª“Z Zv †givgZ K‡i eo ai‡Yi ¶wZ †_‡K cÖwZôvb‡K i¶v K‡i|

cwiKíbv Abyhvqx i¶Yv‡e¶Yt †nv‡U‡ji g‡a¨ A‡bK RvqMv nvDRwKwcs Kg©xe„›` Øviv cwi`k©b Kiv nq Zv‡`i mvaviY `vwqZ¡ wn‡m‡e| †hgb- Qv‡`i dvUj, ¶wZMÖ¯’ †`qvj, Gqvi KwÛkbvi, †g‡Si dvUj, wUwf, †iwWI, †dvb Gi Kvh©¶gZv, †eW e·, `iRv-Rvbvjvi Kâv I Ab¨vb¨ cÖKiY hv †givg‡Zi Rb¨ BwÄwbqvwis wefv‡Mi Kg©Pvix‡`i WvKv nq| BwÄwbqvwis wefvM hvPvBc~e©K cwiKíbv K‡i KLb †Kvb KvRwU K‡i cÖwZôv‡bi m¤úwË i¶v Kiv n‡e Ges †m Abyhvqx Zviv e¨e¯’v MÖnb K‡i| Gi Rb¨ nvBRwKwcs I BwÄwbqvwis wefvM GKwU mgqm~Px ˆZix K‡i|

BwÄwbqvwis wefvM c­v¤^vi, is wg¯¿x, KvV wg¯¿x, we`y¨r wg¯¿x‡`i mgš^‡q †nv‡Uj ev cÖwZôv‡bi mKj wfZi I evwn‡i‡i m¤úwË, hš¿cvwZ, †fŠZ KvVv‡gv miRwg‡b cwi`k©b K‡i `iKvix †givgZ, e¨env‡ivc‡hvMx I cwieZ©b K‡i †nv‡U‡ji g~jab wVK iv‡L|

`jMZ KvR n‡”Q AvaywbK †nv‡U‡ji Pvwe-KvwV| ïaygvÎ d«›U Awdm Ges BwÄwbqvwis wefvM bq, mKj wefv‡Mi mv‡_ nvBRwKwcs wefv‡Mi wbweofv‡e KvR Kiv DwPZ| Zv‡`i Aek¨B eyS‡Z n‡e Zv‡`i mwVK mn‡hvwMZv Qvov cÖwZôvb wU‡K _vK‡Z cvi‡e bv|

Housekeeping and Importance

nvDRwKwcs wK (What is Housekeeping) ?

mnR K_vq nvDRwKwcs n‡”Q GKwU evwo ‰`wbK ev `xN© mgq a‡i Gi cwi”Qb&œZv mvRv‡bv-‡MvQv‡bv, msi¶Y Ges fvjfv‡e i¶bv‡e¶Y Kiv| hLb Avcwb Avcbvi evwo cwi®‹vi I fvjfv‡e i¶Yv‡e¶Y Ki‡eb. ZLb Avcbvi evwowU my›`i ivL‡Z Avcbvi B‡”Q Ki‡e| Gi Rb¨ Avcbvi wKQy wbqg-Kvbyb †g‡b P‡j evwowU my›`i I AvKl©Yxq ivL‡Z KvR Kiv‡K nvDRwKwcs e‡j|

Ab¨ K_vq, †h †Kvb cÖwZôv‡bi me ¯’vb‡K cwi®‹vi-cwi”Qbœ, mvRv‡bv-‡MvQv‡bv, my›`i I fvjfv‡e i¶Yv‡e¶‡Yi gva¨‡g GwU †`L‡Z I PgrKvi Dcjwã‡eva RvMÖZ K‡i mevB‡K _vK‡Z, †eov‡Z Ges †mLv‡b KvR Ki‡Z AvMÖn ‰Zix Kivi wbqg‡K nvDRwKwcs e‡j|

nvDRwKwcs cÖ‡qvRbxq/`iKvix †Kb (Importance of Housekeeping) ?

GKw`b cv‡fj mv‡ne m¯¿xK GKwU †nv‡U‡ji i“g fvov wb‡jb| wZwb i“‡g Xy‡K †`L‡Z †c‡jb weQvbvi Pv`iwU †bvsiv, ev_i“g Kivi ci ev_i“‡gi cvwbi K‡j cvwb †bB, †Kvb g‡Z wUm¨y †ccvi w`‡q gy‡Q Qv‡`i Dc‡i wM‡q †`L‡jb, †PŠev”Pvi cvwbi cvBc wQ`ª n‡q Av‡Q| iv‡M MR& MR& Ki‡Z Ki‡Z i“‡g G‡m †Pqv‡i em‡Z wM‡q †`L‡jb †PqviwUi GKwU cv fv½v| wZwb †nv‡U‡ji Ggb Ae¯’v †`‡L fxZ n‡q co‡jb| Zvi Dci mieivnK…Z Lvev‡i †Zjv‡cvKvi giv ev”Pv †`Lv hv‡”Q!

cv‡fj mv‡n‡ei RvqMvq Avcwb n‡j Avcwb wK H †nv‡U‡j _vK‡Zb? Avwg wek¦vm Kwi Avcbvi DIi Aek¨B bv| GwU †`L‡Z Lye †QvU welq n‡jI nvDRwKwcs Gi †¶‡Î A‡bK eo mgm¨v| fvj nvDRwKwcs cv‡fj mv‡ne †h mgm¨vq c‡owQ‡jb Zv †_‡K gy³ _vK‡Z Ges mgm¨v Qvov fvjfv‡e emevm Dc‡fvM Kivq| nvDRwKwcs Gi cÖ‡qvRbxqZv eyS‡Z wKQy wRwbm Avgv‡`i g‡b ivL‡Z n‡e| h_vt

Avivg`vqK (Comfort) t nvDRwKwcs Kv‡R `¶Zv AR©b  K‡i h_v m¤¢e AwZw_i hZœ I Aviv‡gi w`‡K †Lqvj ivL‡Z n‡e| cÖwZwU †nv‡Uj Zvi †nv‡U‡ji weQvbv, †ZvlK, wUwf, m¨v‡UjvBU P¨v‡bj, evqy kxZj Kivi hš¿, ev_i“g, Uªq‡jwUR mvgMÖxi gva¨‡g cÖ‡Póv K‡i AwZw_i Rb¨ †nv‡UjwU †hb Avivg`vqK nq| nvDRwKwcs wefv‡Mi `vwqZ¡ nj Zv eRvq †i‡L AwZw_‡`i †nv‡U‡j ¯^vMZ Rvbv‡bv Ges fvjfv‡e †nv‡UjwU †hb cwiPvwjZ nq|

cwi®‹vi-cwi”QbœZv Ges ¯^v¯’¨m¤§Z cwi‡ek (Cleanliness and Hygiene) t †nv‡U‡ji me RvqMv DuPz gv‡bi cwi®‹vi-cwi”QbœZv I i¶Yv‡e¶‡Yi gva¨‡g wbwðZ Kiv nvDRwKwcs Gi KvR| we‡kl K‡i ev_i“g, Uq‡jU, Iqvk i“g, cy‡ji Kvco cwieZ©b i“g, e¨vqvgvMvi, BZ¨vw`i ¯^v¯’¨Ki cwi‡ek eRvq †i‡L †nv‡Uj Gi cÖwZ AwZw_‡`i Avjv`v AvKl©Y ˆZix Kiv nvDRwKwcs Gi KvR|

‡MvcbxqZv (Privacy) t AwZw_ abx ev Mixe, mvaviY ev weL¨vZ hvB †nvK bv †Kb Zv‡`i †MvcbxqZv i¶v Kiv AwZ Ri“ix| i“‡gi Rvbvjvq c`©v jvMv‡Z n‡e †hb evwni †_‡K Ab¨ †KD i“‡gi wfZ‡ii wKQy bv †`‡L Ges i“g mvwf©‡mi mgq webv AbygwZ‡Z †KD †hb i“‡g cÖ‡ek bv K‡i Zv wbwðZ Kiv nvDRwKwcs wefv‡Mi KvR|

wbivc` I wbivcËv (Safety and Security) t  wbivcËv n‡”Q  †nv‡U‡ji GKRb AwZw_i  Ab¨Zg cÖavb welq| AwMœ wbe©vcK e¨e¯’v, Ri“ix N›Uv, Pzwi‡iva e¨e¯’v, kvš—, Sv‡gjv I D”P AvIqvRgy³ cwi‡ek wbwðZ Kiv nvDRwKwcs wefv‡Mi KvR|

‡mŠ›`h©Zv (Décor) t †nv‡U‡ji me RvqMv cwi®‹vi-cwi”QbœZv, my›`i my›`i wRwbm w`‡q †nv‡U‡ji †mŠ›`h© e„w×I nvDRwKwcs wefv‡Mi g~L¨ KvR| G‡Z †nv‡UjwU Avjv`v GKwU †kYxf~³ I Gi Rk-L¨vwZ ev‡o|

Departments of the Hotel

‡nv‡U‡ji Ask ev wefvM (Departments of the Hotel) t

‡nv‡U‡ji Ask ev wefvM msÁvwqZ nq c×wZi wfbœZvi Kvi‡Y| GKwU c×wZ‡Z †nv‡U‡ji mKj wefvM‡K ivR¯^ †K›`ª (Revenue Center) I ‡hvMvb †K›`ª (Supporting Center) GB `yfv‡M fvM Kiv hvq|

ivR¯^ †K›`ª n‡”Q †nv‡U‡ji d«›U Awdm I dzW GÛ †efv‡iR mvwf©m wefvM Ges †hvMvb †K›`ª n‡”Q nvDRwKwcs, BwÄwbqvwis, wK‡Pb, wmwKDwiwU, †mjm& GÛ gv‡K©wUs, wnDg¨vb wi‡mvm©, dvBb¨vÝ wefvM| GB c×wZwU e¨envi nq †nv‡U‡ji wnmvei¶Y Kv‡R Ges Gi m¤ú©K m¤úwËi gRy`KiY I  Z_¨ c×wZi mv‡_| ivR¯^ †K›`ª cY¨ ev †mev wewµ K‡i †nv‡U‡ji Rb¨ ivR¯^ Avbqb K‡i| †hvMvb †K›`ª mivmwi ivR¯^ Avbqb K‡i bv wKš‘ ivR¯^ †K›`ª‡K mn‡hvwMZv K‡i ivR¯^ Avbq‡b f~wgKv iv‡L|

wewfbœ wefvM I Zv‡`i Kg©Pvix‡`i m¤ú„³Zvi wfwˇZI mKj wefvM‡K m¤§yLfv‡Mi Kg©x wefvM I ‡bc_¨ Kg©x wefvM GB `yfv‡M fvM Kiv hvq| m¤§yLfv‡Mi Kg©x wefvM n‡”Q hviv me mgq AwZw_i †mevq we‡kl K‡i K_v-evZ©v, AwZw_ †hvMv‡hvM e¨e¯’vcbvq mivmwi fywgKv iv‡L I ‡bc_¨ Kg©x wefvM n‡”Q hviv wcQ‡b †_‡K AwZw_ †mevq f~wgKv iv‡L| nvDRwKwcs wefvM i“‡gi AwZw_‡`i mv‡_ cÖvqB mivmwi †hvMv‡hvM n‡jI ZvivI †bc_¨ Kg©x wefvM wn‡m‡e KvR K‡i _v‡K|

‰ewkó¨m~PKfv‡e e„nËg †nv‡Uj¸‡jv‡Z wb¤§wjwLZ wefvM †`Lv hvq Zv‡`i cwiPvjbvi wfbœZvi Kvi‡Y-

wR.Gg (G.M) - GKwU †nv‡U‡ji wR.Gg ev gnv-e¨e¯’vcK n‡”Qb H †nv‡U‡ji g~j e¨w³Z¡| wZwb †bZ…Z¡, D‡`¨v³v, cix¶Y, aviYv, e¨w³Z¡, ms‡hvM i¶vKvix, gyLcvÎ, wek„•Ljv †iva, m¤ú‡`i m¤¢vebv mÜv‡b `¶Zv, K_vevZ©v Pvjv‡bv BZ¨vw` Dcv`‡bi mgš^‡q mg‡qi Ask e¨envi K‡i †nv‡U‡ji e¨e¯’vcbv myPvi“fv‡e m¤úbœ K‡ib| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi cÖavb wn‡m‡e KvR K‡ib| †nv‡Uj evwY‡R¨i m¤ú~Y© `vq-`vwqZ¡ I e¨e¯’vcbv Dbvi Kg©`¶Zvi Dci wbf©ikxj| †nv‡U‡ji e¨e¯’vcbv wbqš¿Y, cÖvwZôvwbK DbœwZ I †nv‡U‡ji evwYR¨ eRvq ivLvi Dci Dbvi Kv‡Ri bxwZi mvdj¨ wbf©i K‡i| Dwb †nv‡U‡ji g~jab wVK †i‡L gvwjK‡K mKj cÖKvi `vq-‡`bv †_‡K gy³ iv‡Lb| wZwb Zvi Awab¨v¯— wewfbœ wefv‡Mi wefvMxq cÖavb‡`i I mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi gvwjK ev gvwj‡Ki g‡bvbxZ e¨w³i i Kv‡Q Revew`wn K‡ib|

d«›U Awdm (Front Office) wefvMt AvaywbK nm&wcU¨vjvwU e¨e¯’vcbvq d«›U Awdm‡K †nv‡U‡ji øvqy†K›`, ‡gi“`Û, K‡g©i †K›`ª¯’j, Avqbv, Av‡jvi wgjbwe›`y BZ¨vw` bv‡g WvKv nq| AwZw_ Af©¨_bv †_‡K ïi“ K‡i AwZw_i cwic~Y© mš‘wó ch©š— mKj †mevi †K›`ªwe›`y I Avš©—-‡hvMv‡hv‡Mi gva¨g wn‡m‡e d«›U Awdm KvR K‡i| †nv‡U‡ji AvKvi, ¯’vb I gv‡bi Dci wbf©i K‡i d«›U Awdm msMwVZ nq| d«›U Awdm g¨vbvRvi G wefv‡Mi cÖavb Kg©KZ©v| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi AwawôZ e¨w³e‡M©i mgwói g‡a¨ wØZxq ev Z…Zxq m`m¨ wn‡m‡eI KvR K‡i _v‡Kb| wZwb Zvi Awab¨v¯— †nv‡Uj ‡f‡` mnKvix d«›U Awdm g¨vbvRvi, wWDwU g¨vbvRvi, †Mó mvwf©m g¨vbvRvi, wUg wjWvi, mycvifvBRvi, d«›U Awdm Gw·wKDwUf, †Uwj‡dvb Acv‡iUi, Uz¨i †W¯‹ Gw·wKDwUf, Kb&wmq¨vm& , †Wvi g¨vb I  mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb| †Mó †PK&-Bb, †iwR‡ókb, wiRv‡f©kb, †M÷-†÷, †PK&-AvDU, K¨vwkqvwis, bvBU AwWU †PK&, Avš—©-wefvM †hvMv‡hvM i¶vKvix, mKj cÖKvi Z_¨ cÖ`vbKvix wn‡m‡e †nv‡U‡ji †mev ev cY¨ weµq K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi AvevwmK g¨vbvRvi ev wR.Gg Gi Kv‡Q Revew`wn K‡ib|

nvDRwKwcs (Housekeeping) wefvMt nvDRwKwcs wefvM‡K †nv‡U‡ji ü`q ejv n‡q _v‡K| G‡K 24/7 mvwf©m †m›UviI ejv nq| cÖwZôv‡bi me ¯’vb‡K cwi®‹vi-cwi”Qbœ, mvRv‡bv-‡MvQv‡bv, my›`i I fvjfv‡e i¶Yv‡e¶‡Yi gva¨‡g GwU †`L‡Z I PgrKvi Dcjwã‡eva RvMÖZ K‡i mevB‡K _vK‡Z, †eov‡Z Ges †mLv‡b KvR Kivi AvMÖn ‰Zix  Kiv G wefv‡Mi KvR| Gw·wKDwUf nvDRwKcvi ev nvDRwKwcs g¨vbvRvi G wefv‡Mi cÖavb Kg©KZ©v| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi m`m¨ wn‡m‡eI KvR K‡i _v‡Kb| wZwb Zvi Awab¨v¯— †nv‡Uj ‡f‡` mnKvix nvDRwKcvi, jwÛª g¨vbvRvi,wewfbœ mycvifvDRvi I mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi AvevwmK g¨vbvRvi ev wR.Gg Gi Kv‡Q Revew`wn K‡ib|

BwÄwbqvwis wefvM (Engineering  Department) t BwÄwbqvwis wefvM‡K †nv‡U‡ji Wv³vi ejv n‡q _v‡K| cÖwZôv‡bi me ¯’vb, wRwbm, AvmevecÎ,hš¿cvwZ, †fŠZ KvVv‡gv my›`i I fvjfv‡e i¶Yv‡e¶‡Yi gva¨‡g GwU †`L‡Z I PgrKvi Dcjwã‡eva RvMÖZ K‡i mevB‡K _vK‡Z, †eov‡Z Ges †mLv‡b KvR Kivi AvMÖn ‰Zix  Kiv G wefv‡Mi KvR| wPd BwÄwbqvi ev †gBb‡Ub¨vm g¨vbvRvi G wefv‡Mi cÖavb Kg©KZ©v| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi m`m¨ wn‡m‡eI KvR K‡i _v‡Kb| wZwb Zvi Awab¨v¯— †nv‡Uj ‡f‡` mnKvix BwÄwbqvi, wewfbœ mycvifvDRvi I mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi wR.Gg Gi Kv‡Q Revew`wn K‡ib|

wmwKDwiwU (Security) wefvMt wmwKDwiwU wefvM‡K †nv‡U‡ji ewWMvW© ejv n‡q _v‡K| †nv‡U‡‡j AvMZ AwZw_‡`i e¨w³MZ wbivcËv, i“‡gi wRwbmc‡Îi wbivcËv, cÖwZôv‡bi wfZi-evwn‡ii me ¯’vb, wRwbm, AvmevecÎ,hš¿cvwZ, †fŠZ KvVv‡gv, cvwK©s GjvKvi mKj Mvox evwn‡ii †Pvi, WvKvZ, Amvay Kg©Pvix †_‡K i¶v I  wbivcËvg~jK e¨e¯’v MÖnb Kivi gva¨‡g GwU †`L‡Z I PgrKvi Dcjwã‡eva RvMÖZ K‡i mevB‡K _vK‡Z, †eov‡Z Ges †mLv‡b KvR Kivi AvMÖn ‰Zix  Kiv G wefv‡Mi KvR| wPd wmwKDwiwU Awdmvi G wefv‡Mi cÖavb Kg©KZ©v| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi m`m¨ wn‡m‡eI KvR K‡i _v‡Kb| wZwb Zvi Awab¨v¯— †nv‡Uj ‡f‡` mnKvix wmwKDwiwU Awdmvi, wewfbœ mycvifvDRvi I mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi wR.Gg Gi Kv‡Q Revew`wn K‡ib|

dzW I †efv‡iR (F&B) wefvMt AvaywbK †nv‡Uj e¨e¯’vcbvq †nv‡U‡‡j AvMZ AwZw_‡`i  ivbvœNi †_‡K ivbœvK…Z Lv`¨ I evi †_‡K cvbxq cwi‡ekb AwZw_ †mevi GKwU ¸i“Z¡c~Y© Ask| †hLv‡b G Lv`¨ cwi‡ekb Kiv nq,Zv‡K †ióz‡i›U I †hLv‡b cvbxq cwi‡ekb Kiv nq, Zv‡K evi ejv n‡q _v‡K| Lv`¨ I cvbxq cwi‡ekb ev mvwf©‡mi G `yBwU Ask‡K GK‡Î dzW I †efv‡iR wefvM ejv n‡q _v‡K| dzW I †efv‡iR g¨vbvRvi G wefv‡Mi cÖavb Kg©KZ©v| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi m`m¨ wn‡m‡eI KvR K‡i _v‡Kb| wZwb Zvi Awab¨v¯— †nv‡Uj ‡f‡` mnKvix dzW I †efv‡iR g¨vbvRvi, †ióz‡i›U g¨vbvRvi, evi g¨vbvRvi,†eb&KzBU g¨vbvRvi, K¨vUvwis g¨vbvRvi, i“g mvwf©m g¨vbvRvi, mycvifvBRvi, K¨v‡Þb, evi‡UÛvi, I‡qUvi I mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi wR.Gg Gi Kv‡Q Revew`wn K‡ib|

wK‡Pb ev dzW †cÖvWvKkb&  wefvM (Kitchen or Food Production Department) t AvaywbK †nv‡Uj e¨e¯’vcbvq †nv‡U‡‡j AvMZ AwZw_‡`i  ivbvœNi †_‡K ivbœvK…Z Lv`¨ I evi †_‡K cvbxq cwi‡ekb AwZw_ †mevi GKwU ¸i“Z¡c~Y© Ask| †hLv‡b G Lv`¨ ivbœv Kiv nq, Zv‡K wK‡Pb ejv n‡q _v‡K| wK‡Pb i“g‡K †nv‡U‡ji BwÄb i“gI ejv n‡q _v‡K Avi G wefv‡Mi cÖavb wPd& †md| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi m`m¨ wn‡m‡eI KvR K‡i _v‡Kb| wZwb Zvi Awab¨v¯— mnKvix †nv‡Uj ‡f‡` ‡md&, my †md, †eb&KzBU †md,ózqvU I mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi dzW I †efv‡iR g¨vbvRvi ev wR.Gg Gi Kv‡Q Revew`wn K‡ib|

‡mjm& I gv‡K©wUs wefvM (Sales & Marketing Depertment) t AvaywbK †nv‡Uj e¨e¯’vcbvq ‡nv‡U‡ji Ae¯’vb, `vg, †mev, mybvg, wR.Gg, †md BZ¨vw`i Dci wfwË K‡i †nv‡U‡ji cÖPvi-cÖPviYv Kiv nq I Zvi Dci wfw³ K‡i AwZw_‡`i cÖfvweZ Kiv nq H †nv‡U‡ji †mev MÖnb Ki‡Z| Avi GB KvR¸wj‡K †mjm& I gv‡K©wUs ejv nq| gv‡K©wUs Gi KvR nj cÖPvi Kiv I †mjm& Gi KvR nj weµq Kiv| †nv‡U‡ji cÖPvi I weµq Kg©KvÛ cwiPvwjZ †mjm& I gv‡K©wUs wefvM bv‡g| G wefv‡Mi cÖavb †mjm& GÛ gv‡K©wUs g¨vbvRvi| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi m`m¨ wn‡m‡eI KvR K‡i _v‡Kb| wZwb Zvi Awab¨v¯— †nv‡Uj ‡f‡` gv‡K©wUs g¨vbvRvi, †mjm& g¨vbvRvi, e¨vÛ g¨vbvRvi, wiRv‡f©kb g¨vbvRvi, mnKvix g¨vbvRvi I mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi wR.Gg ev gvwj‡Ki Gi Kv‡Q Revew`wn K‡ib|

dvBb¨vÝ& ev GKvDb&wUs wefvM (Finance or Accounting Department) t AvaywbK †nv‡Uj e¨e¯’vcbvq ‡nv‡U‡ji  GKvD›U †cej, GKvD›U wiwmfvej, ‡µwWU, bvBU AwWU, ‡c‡ivj BZ¨vw` †h wefvM cwiPvjbv K‡i Zv‡K dvBb¨vÝ& ev GKvDb&wUs wefvM ejv n‡q _v‡K| G wefv‡Mi g~j `vwqZ¡ n‡”Q cÖwZôv‡bi mKj Avw_©K Kvh©vejx ch©‡e¶Y Kiv|  G wefv‡Mi cÖavb dvBb¨vÝ& ev GKvDbwUs g¨vbvRvi| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi AwawôZ e¨w³e‡M©i mgwói g‡a¨ wØZxq ev Z…Zxq m`m¨ wn‡m‡eI KvR K‡i _v‡Kb| wZwb Zvi Awab¨v¯— †nv‡Uj ‡f‡` dvBb¨vÝ g¨vbvRvi, GKvD›U g¨vbvRvi, Kó& K‡›Uvjvi, cvPvm& g¨vbvRvi, †óviwKcvi, mnKvix g¨vbvRvi K¨vwkqvi, I mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb|  Zvi Kv‡Ri g~j Pvwe n‡”Q Zvi Aaxb mevB‡K wek¦vm Kiv| wZwb Zvi Kv‡Ri Rb¨ mivmwi wR.Gg ev gvwj‡Ki Gi Kv‡Q Revew`wn K‡ib|

wnDg¨vb wi‡mv©m wefvM (Human Resource Department) t AvaywbK †nv‡Uj e¨e¯’vcbvq ‡nv‡U‡ji Ggc­C‡g›U, Ggc­C †ewbwdU,Ggc­C wi‡jkb, ‡Uªwbs BZ¨vw` †h wefvM cwiPvjbv K‡i Zv‡K wnDg¨vb wi‡mv©m wefvM ejv n‡q _v‡K| G wefv‡Mi cÖavb wnDg¨vb wi‡mv©m g¨vbvRvi| wZwb †nv‡U‡ji bxwZ-wbav©iYx e¨e¯’vcbv KwgwUi m`m¨  I AvBbMZ civgk©K wn‡m‡eI KvR K‡i _v‡Kb| mwVK Kg©Pvix wb‡qvM K‡i AvBbZ I n‡Z cv‡i Ggb mKj SzuwK †_‡K wZwb wR.Gg Gi gva¨‡g gvwjK‡K i¶v K‡ib| wZwb Zvi Awab¨v¯— †nv‡Uj ‡f‡` †Uªwbs g¨vbvRvi, †ewbwdU I wi‡jkb& g¨vbvRvi, mnKvix g¨vbvRvi I mn‡hvMx‡`i mgš^‡q Zvi `vwqZ¡ cvjb K‡i _v‡Kb| wZwb Zvi Kv‡Ri Rb¨ mivmwi wR.Gg ev gvwj‡Ki Gi Kv‡Q Revew`wn K‡ib|

Types of Bedrooms

‡eWi“‡gi aiY (Types of Bedrooms) t

wm‡½j †eWi“g (Single Bedroom) t Ggb †eWi“g, †hLv‡b GKRb gvÎ gvbyl _vK‡Z cv‡i I GKwU wm‡½j mvBR †eW mgwš^Z _v‡K|

Wvej †eWi“g (Double Bedroom) t Ggb †eWi“g,†hLv‡b `yBRb gvbyl _vK‡Z cv‡i I GKwU Wvej ev KzBb mvBR †eW mgwš^Z _v‡K|

UzBb †eWi“g (Twin Bedroom) t Ggb †eWi“g, †hLv‡b `yBRb gvbyl _vK‡Z cv‡i I `yBwU wm‡½j mvBR †eW mgwš^Z _v‡K|

wUªcj †eWi“g (Triple Bedroom)t Ggb †eWi“g, †hLv‡b wZbRb gvbyl _vK‡Z cv‡i| wZbwU wm‡½j ev GKwU wm‡½j I GKwU Wvej mvBR †eW mgwš^Z _v‡K|

‡dvi †eW ev Wvej Wvej †eWi“g (Four Bed) t Ggb †eWi“g, †hLv‡b PviRb gvbyl _vK‡Z cv‡i| `yBwU Wvej mvBR †eW mgwš^Z _v‡K|

my¨BU i“g (Suite Room) t Ggb †eWi“g, †hLv‡b GK ev GKvwaK †eWi“g I GKwU wjwes i“g mgwš^Z _v‡K| †eWi“‡g wm‡½j, Wvej, UzBb Wvej †eW mgwš^Z _vK‡Z cv‡i|

Kv‡bKwUs i“g (Connecting Room) t Ggb †eWi“g, †hLv‡b `yBwU †eWi“g cvkvcvwk I Zv‡`i g‡a¨ ms‡hvM _v‡K| †eWi“‡g wm‡½j, Wvej, UzBb Wvej †eW mgwš^Z _vK‡Z cv‡i|

Hotel

†nv‡Uj (Hotel) Kv‡K e‡j?

‡nv‡Uj kãwU ‡dªÝ †nv-‡Uj& kã ‡_‡K D™¢~`| hvi evsjv kvwãK A_© AvwZ_¨KZ©v| mvaviYZ †h cÖwZôv‡b UvKvi wewbg‡q _vKv I LvIqv, cvbxq I Avb›`-we‡bv`‡bi my-e¨e¯’v _v‡K Zv‡K †nv‡Uj e‡j| †nv‡Uj‡K evsjvq cvš’kvjv ev DIiYkvjv e‡j| AwaKvsk gvbyl Zv‡`i e¨emv-evwYR¨, cvwievwiK ågY, Avb›` ågY, AemiKvjxb we‡bv`b, wPwKrmv, †Ljvi Rb¨ Zv‡`i evwo †_‡K Ab¨ RvqMvq Mgb K‡i Ges ivwÎ hvcb  K‡i| GB ivwÎ hvc‡bi Rb¨B †nv‡U‡ji DrcwË|

e¨vcK A‡_© †nv‡Uj ej‡Z Avgiv eywS Ggb GKwU evwYwR¨K AwZw_ †mev`vbKvix cÖwZôvb, †hwU wewfbœ mgš^‡q Zv‡`i †mev ev cY¨ wewµi D‡Ï‡k¨ wewfbœ my‡hvM-myweav cÖ`vb K‡i|

‡nv‡U‡ji g~j D‡Ïk¨ wK? 

†nv‡U‡ji g~j D‡Ïk¨ n‡jv evwYwR¨Kfv‡e Zvi MÖvnK‡`i ev ‡µZv‡`i _vKvi RvqMv, Lv`¨, cvbxq Ges Avb›`-we‡bv`b cÖ`vb Kiv| KviY Dwb ev Dbviv Avgv‡`i AwZw_ Ges Avgiv PvB Dwb ev Dbviv Avgv‡`i †nv‡U‡j _vKv Dc‡fvM Ki“K Ges AveviI wd‡i AvmyK|

‡nv‡U‡ji †kªYxwefvM (Hotel Classification):

eZ©gvb hy‡M MÖvnK‡`i ivwÎ hvc‡bi Rb¨ wewfbœ ai‡bi †nv‡U‡ji e¨e¯’v Av‡Q| wewfbœ my‡hvM-myweavi Dci wfwË K‡i eZ©gv‡b wewfbœ ai‡Yi †nv‡Uj †`Lv hvq-

evwYwR¨K †nv‡Uj (Commercial Hotel) - e¨emvwqK †jvKRb hviv ivwÎhvcb, e¨emvwqK †mwgbvi, e¨emvwqK mfvi KvR GB ai‡Yi †nv‡U‡j K‡i _v‡K| G ai‡Yi †nv‡Uj mvaviYZ wefvMxq kni, ivRavbx ‡K›`ªxK nq|

Uªvb&wRU †nv‡Uj (Transit Hotel) -mvaviYZ †Kvb wegvbe›`‡ii wbKUe©Zx nq| †jvKRb GLv‡b

wegv‡b †Kvb hvqMvq hvIqvi Av‡M A_ev c‡i A_ev †Kv_vI hvIqvi Rb¨ GLv‡b A‡c¶v K‡i|

AvevwmK †nv‡Uj (Residential Hotel) - mvaviYZ Aí Li‡P `xN© mgq a‡i _vKvi Avevm¯’j|

wi‡m©vU †nv‡Uj ( Resort Hotel) - g~jZ AeKvk ‡K›`ªxK| †Kvb b`x, mvMi, n«` A_ev cvnv‡oi wbKUe©Zx Aew¯’Z nq| GB me wi‡m©v‡Ui wbR¯^ Avb›`-we‡bv`‡bi e¨e¯’v _v‡K|

‡gv‡Uj (Motel) - mvaviYZ †Kvb eo iv¯—vi cv‡©k¦, †hLv‡b Mvwo cv©wKs‡qi my-e¨e¯’v, †c‡Uªvj cv¤ú, ivwÎhvc‡bi my-e¨e¯’v Av‡Q †mLv‡b M‡o D‡V|

‡ev‡Uj (Boatel) -Ggb GK ai‡Yi †bŠKv hv †nv‡Uj wn‡m‡e e¨eüZ nq| †ev‡Uj †QvU ev eo n‡Z cv‡i| GwU mvaviYZ AwZw_‡`i åg‡Yi Rb¨ e¨eüZ nq|

‡d¬v‡Uj (Flotel) -‡cvZvkªq ev b`x‡Z fvmgvb †nv‡Uj| GwU mvaviYZ mgy`ª †_‡K `~ieZ©x †Zj †Kv¤úvbx‡Z KvR Kiv gvbyl‡`i Avevmb wn‡m‡e e¨eüZ nq|

GcvU© †nv‡Uj (Apart Hotel) - GB ai‡Yi GcvU©‡g›U †nv‡Uj¸‡jv‡Z †nv‡U‡ji g‡Zv my‡hvM-myweavmn wbR ZË¡veavq‡b cwiPvwjZ nq| GB me GcvU©‡g›U¸‡jv‡Z wbR¯^ ivbœvi my-e¨e¯’v _v‡K|

‡Mó nvDR (Guest House) - mvaviYZ Aí Li‡Pi †nv‡U‡ji g‡Zv cvwievwiK Avevm¯’j| GBLv‡b ‡nv‡U‡ji g‡Zv me ai‡Yi my‡hvM-myweav cvIqv hvq bv|

K‡UR (Cottage)- mvaviYZ cvwievwiK Avevm¯’j| cwiev‡ii †jvKRb GK‡Î _vKvi Rb¨ GB ai‡Yi K‡UR e¨eüZ nq|         

‡nv‡U‡ji AvKvi-AvqZb we‡ePbv K‡i †nv‡Uj‡K Avevi wewfbœfv‡e fvM Kiv hvq| h_vt

‡QvU †nv‡Uj- m‡ev©”P 25 K¶ wewkó   |

gvSvwi †nv‡Uj- 25 †_‡K 99 K¶ wewkó|

eo †nv‡Uj- 100 †_‡K 299   K¶ wewkó|

AwZ eo †nv‡Uj- 300 †_‡K Amxg K¶ wewkó|

‡nv‡U‡ji ‡mevi gvb we‡ePbv K‡i †nv‡Uj‡K Avevi wewfbœfv‡e fvM Kiv hvq| h_vt

Avš—©RvwZK gv‡bi †nv‡Uj

ga¨g mvwii †nv‡Uj

m¯—v gv‡bi †nv‡Uj

‡nv‡U‡ji gvwjKvbv we‡ePbv K‡i †nv‡Uj‡K Avevi wewfbœfv‡e fvM Kiv hvq| h_vt

GKK gvwjKvbv †nv‡Uj

‡hŠ_ gvwjKvbv †nv‡Uj

e¨e¯’vcbv Pzw³ †nv‡Uj

wjR gvwjKvbv †nv‡Uj

‡PBb gvwjKvbv †nv‡Uj (GKB gvwjKvbvq GKRvZxq eûmsL¨K †nv‡U‡ji g‡a¨ GKwU|)

‡nv‡U‡ji cwiPvjbvi mg‡qi `xN©Zv we‡ePbv K‡i †nv‡Uj‡K Avevi wewfbœ fv‡M fvM Kiv hvq| h_vt

‡gŠmyg gvwdK cwiPvwjZ †nv‡Uj

mviv ermie¨vcx cwiPvwjZ †nv‡Uj

‡nv‡U‡ji gvb (cwi”QbœZv, †eWi“g, ev_i“g, mvwf©m I `¶Zv, Lv‡`¨i gvb, †mevcivqYZv I eÜzcivqYZv, WvBwbs i“g I †ióz‡i›U,  Avb›`-we‡bv`‡bi e¨e¯’v, cvewjK Gwiqv I evwn¨K †Pnviv|) we‡ePbv K‡i †nv‡Uj‡K Avevi wewfbœfv‡e fvM Kiv hvq| h_vt

GK ZviKv gv‡bi †nv‡Uj (One Star Hotel) - MocoZv †nv‡U‡ji g‡a¨ fvj gv‡bi

`yB ZviKv gv‡bi †nv‡Uj (Two Star Hotel) -  LyeB fvj gv‡bi †nv‡Uj

wZb ZviKv gv‡bi †nv‡Uj (Three Star Hotel) - PgrKvi gv‡bi †nv‡Uj

Pvi ZviKv gv‡bi †nv‡Uj (Four Star Hotel) - wewkó¨gv‡bi †nv‡Uj

cuvP ZviKv gv‡bi †nv‡Uj (Five Star Hotel) - †`‡ki g‡a¨ Ab¨Zg †miv †nv‡Uj

†nv‡U‡ji gvb we‡ePbvq ZviKv gv‡bi †nv‡U‡ji †eWi“g I ev_i“‡gi Gwiqv ev mvBR wewfbœ ai‡Yi nq| †hgbt

cvPu ZviKv gv‡bi †nv‡Uj--(m¤ú~Y© kxZ Zvc wbqwš¿Z)

wm‡½j i“g- 180 ¯‹qvi dzU

Wvej i“g- 200 ¯‹qvi dzU

ev_i“g- 45 ¯‹qvi dzU

Pvi/wZb ZviKv gv‡bi †nv‡Uj--(m¤ú~Y© kxZ Zvc wbqwš¿Z ev wbqwš¿Z bq)

wm‡½j i“g- 120 ¯‹qvi dzU

Wvej i“g- 140 ¯‹qvi dzU

ev_i“g- 36 ¯‹qvi dzU

`yB/GK ZviKv gv‡bi †nv‡Uj--(m¤ú~Y© kxZ Zvc wbqwš¿Z ev wbqwš¿Z bq)

wm‡½j i“g- 100 ¯‹qvi dzU

Wvej i“g- 120 ¯‹qvi dzU

ev_i“g- 30 ¯‹qvi dzU

g‡b ivLv Ri“ix, cÖwZwU i“‡gB Aev‡a evqy PjvP‡ji evqyPjb I wmwjs d¨vb _vK‡Z  n‡e

Hospitality Industry

nm&wcU¨vjvwU (Hospitality)t

nm&wcU¨vjvwU kãwU j¨vwUb n&mwcm& kã ‡_‡K D™¢~`| hvi evsjv kvwãK A_© mivB ev cvš’wbevm| nm&wcU¨vjvwU n‡”Q AwZw_ I AvwZ_¨KZv©i g‡a¨ m¤úK© ev AwZw_civqY AvPiY| Uªv‡fjvi  ev †Kvb e¨w³ GK RvqMv †_‡K Ab¨ RvqMvq †h †Kvb Kvi‡Y †h †Kvb evn‡b Mgb K‡i H ¯’v‡b AvwZ_¨ MÖnb K‡i Zvi _vKvKvjxb mKj cÖKvi ‡mev, AwZw_i we‡kl Af¨_©bv I Avb›`-we‡bv`bI Gi Aš—f~©³| Ab¨ fvlvq nm&wcU¨vjvwU ej‡Z Avgiv eywS Ggb Dò mv`i, †hLv‡b AwZw_ wb‡R‡K H †nv‡U‡ji GKwU Ask e‡j g‡b K‡i Ges Zvi Pvwn`vi mKj †mev cvIqv hvq|

nmwcU¨vjvwU wkí (Hospitality Industry)t

nm&wcU¨vjvwU wkí Uz¨wiRg wk‡íi GKwU Ask| Avgiv hLb AwZw_ ‡mevcivqY wk‡íi K_v ewj ZLb GUv MV‡b mnvqZvKvix Ab¨Zg Dcv`vb ev Ask m¤ú©‡K Rvbv Ri“ix| Gi mnvqZvKvix Ask Rvbv GB wk‡íi mv‡_ RwoZ mK‡ji `iKvi|

Avgiv †`wL nm&wcU¨vjvwU wkí `yBwU ¸i“Z¡c~Y© Ask wb‡q MwVZ nqt

1| ‡µZv ev AwZw_ (The Customer or Guest)

2| †mev cÖ`vbKvix (†nv‡Uj, †i÷z‡i›U) (The Service Provider)

‡µZv (Customer) ej‡Z Avgiv wK eywS?

‡µZv n‡”Qb Ggb GKRb g~j¨evb e¨w³ whwb Avgv‡`i Dci wbf©ikxj bq, Avgiv Dbvi Dci wbf©ikxj Ges whwb Dbvi Pvwn`v Avgv‡`i Kv‡Q wb‡q Av‡mb| GUv Avgv‡`i `vwqZ¡ `yBc‡¶iB jvfRbK †mev cÖ`vb Kiv|

‡µZvi cÖZ¨vkv¸‡jv (Expectations of guests) wK wK?

‡Î“Zvi  cÖZ¨vkv¸‡jv n‡”Q-

1| gvbm¤§Z `ªe¨ (Quality of product)

2| UvKvi gvb (Value for money)

3| gvbm¤§Z †mev (Quality service)

4| Avivg`vqK cvwicvwk¦©K (Comfortable surroundings)

5| wbivc` I cwi¯‹vi-cwi”QbœZvi gvb (Safe and hygiene standards)

Avevmb (Accommodation) LvZ t

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1| A-evwYwR¨K- e¨w³MZ evwo, Avkªg

2| evwYwR¨K- †nv‡Uj