Computer application in front Office

d«›U Awd‡m Kw¤úDUvi e¨envi cÖ‡qvM (Computer application in front Office)

d«›U Awd‡m e¨eüZ Kw¤úDUvi wm‡÷g MV‡b ci¯úi m¤ú©Khy³ I ci¯úi wbf©i wZbwU mnvqZvKvix Dcv`vb n‡jvt

1| nvW©Iq¨vi (Hardware)

2| mdUIq¨vi (Software)

    3| e¨enviKvix (Users)

m¤úwË e¨e¯’vcbv wm‡÷g (Property Management System (PMS))

‡nv‡U‡ji wewfbœ wefv‡Mi Rb¨ mvgMÖxK fv‡e cÖ‡hvR¨ Ggb kZv©ejx †hwU Kw¤úDUv‡i cÖ‡qvMK…Z nvW©Iq¨vi I mdUIq¨vi `ywU †¶‡Îi g‡a¨ e¨e¯’vcbv K‡i _v‡K| †hgb-

* wd‡WwjI (Fedelio)

* AvBwWGm (IDS)

* A‡civ (Opera)

* Bbd«›U (Innfront)

* bvBm (Nice)

* AvBwmGm (ICS)

* wWwWGm (DDS)

Ab¨vb¨ mdUIq¨v‡ii g‡a¨ cØwZ-

* GbvwR© g¨v‡bR‡g›U wm‡÷g (EMS)

* wnDg¨vb wi‡mvm© wm‡÷g (HRS)

* ‡gUvwiqvj g¨v‡mR‡g›U wm‡÷g (MMS)

* GKvDw›Us wm‡÷g

* c‡q›U Ae †mjm& wm‡÷g (POS)

‡K›`ªxf~Z wiRv©‡fkb wm‡÷g (Centralised Reservation System (CRS))

mvaviYZ eo eo †nv‡Uj I †PBb †nv‡U‡j e¨eüZ Ggb GKwU Kw¤úDUvivBR c×wZ, hv‡Z †n‡U‡j¸‡jv Zv‡`i i“g myPvi“fv‡e wewµ Ki‡Z cv‡i| ‡K›`ªxf~Z wiRv©‡fkb wm‡÷g (CRS)Gi mv‡_ †nv‡Uj, Zv‡`i †mjm& Awdm I †K›`ªxq wiRv©‡fkb Awdm mshy³ _v‡K; hv‡Z Kvh©Ki I mgq Dc‡hvMx i“‡gi cwimsL¨vb cvIqv hvq| GwU GKwU ‡gŠwjK cÖk¯— †bU©IqvK| ‡hgb-

* A‡civ (Opera)

* gvimv (Marsha)

* ZvR †K›`ªxq wiRv©‡fkb wm‡÷g (Taj Central Reservation System)

* nwj‡W Bb Iqvì©IqvBW (Holiday Inn Worldwide)

* ‡eó I‡qóvb †nv‡Ujm (Best Western Hotels)

wek¦e¨vcx weZiY wm‡÷g (Global Distribution System (GDS))

‡nv‡Uj wiRv©‡fkb, GqvijvBb wiRv©‡fkb I Ab¨vb¨ Uªv‡fj †hvMv‡b e¨eüZ Kw¤úDUvi wfwËK wm‡÷g, †hwU m¨v‡UjvBU Gi mv‡_ mshy³ _v‡K| mvaviYZ wRwWGm Uªv‡fj G‡RÝxi mv‡_ A‡š— w¯’Z| Uªv‡fj G‡RÝx GKwU Wvqvj Avc c×wZ jvB‡bi gva¨‡g wRwWGm Gi mshy³ _v‡K| mKj wRwWGm G‡K Ac‡ii mv‡_ GKwU gyj m¨v‡UjvB‡Ui gva¨‡g mshy³ _v‡K| wRwWGm Gi D`vniY-

          * G¨v‡cv‡jv (Apollo)

* M¨vwjwjI (Galileo)

* GgvwWDm (Amadeus)

* GevKvm (Abacus)

* Bbwdwb (Infini)

* wm‡÷g Iqvb (System One)

GKwU cÖwm× m¤úwË e¨e¯’vcbv wm‡÷g (PMS) A¨vwc­‡KBkb MVb Dcv`vb n‡”Q wbb¥iƒct

i“g msi¶Y-(Reservation)

* †M÷ Z_¨ (Guest data)

* i“g cwimsL¨vb (Room inventory)

* Rgv (Deposit)

* we‡kl Aby‡iva (Special request)

* AvUKv‡bv (Blocking)

* AvMgb (Arrivals)

* cÖ¯’vb (Depatures)

* LyeB ¸i“Z¡c~Y© e¨w³ (VIP)

* cwiKwíZ †fvM`LjKvix (Projected occupancy)

* Uªv‡fj G‡R›U (Travel agents)

* †Mó evZ©v (Guest messages)

* cÖwZ‡e`b (Reports)

wbeÜb (Registration)

* i“g msi¶Y (Reservation)

* †M÷ Z_¨ (Guest data)

* i“g cwimsL¨vb (Room inventory)

* i“‡gi Ae¯’vb (Room status)

* wbivcËv (Security)

* cÖwZ‡e`b (Reports)

* wb‡R cÖ‡ek (Self check-in)

i“‡gi Ae¯’vb (Room status)

* i“g cwimsL¨vb (Room inventory)

* jf¨Zv (Availability)

* cÖwZ‡e`b (Reports)

‡cvwós (Posting)

* c‡q›U Ae †mjm& (POS)

* i“g (Room)

* †UK&ª (Tax)

* e`wj (Transfer)

* mgwš^Z Kiv (Adjustments)

* †cBW AvDU (Paid out)

* wewea PvR© (Miscellaneous charge)

* †dvb (Phone)

* cÖ`k©bx LwZqvb (Display folio)

* cÖwZ‡e`b (Reports)

wnmve (Accounting)

* AwZw_ Z_¨(Guest information)

* Kg©Pvix Z_¨ (Employee information)

* †cvó PvR© (Post charges)

* evZ©v (Messages)

* IqvK Avc Kj (Wake-up calls)

* cÖwZ‡e`b (Reports)

cÖ¯’vb (Check-out)

* LwZqvb (Folio)

* mgwš^Z Kiv (Adjustments)

* †Kvlva¨¶ (Cashier)

* †hvMvb Awd‡m e`wj (Back office transfer)

* cÖwZ‡e`b (Reports)

* AwZw_i BwZnvm (Guest history)

ivwÎKvjxb wnmve wbix¶Y (Night Audit)

* †Mó PvR© (Guest charges)

* wefvMxq me©‡gvU (Department totals)

* evKx (City ledger)

* †Kvlva¨¶ (Cashier)

* Avw_©K cÖwZ‡e`b (Financial report)

* nvDRwKwcs (Housekeeping)

AbymÜvb! cÖwZ‡e`b (Inquiries!report)

* i“g msi¶Y (Reservation)

* wbeÜb (Registration)

* cÖ¯’vb (Check-out)

* nvDRwKwcs (Housekeeping)

* Abv`vqx Rgv wnmve (Credit balances)

†hvMvb Awdm (Back office)

* Avewk¨Kfv‡e cÖ‡`q wnmve (Account payable)

* Av`vq‡hvM¨ wnmve (Account receivable)

* †eZ‡bi ZvwjKv (Payroll)

* ev‡RU (Budget)

* mvaviY LwZqvb (General ledger)

* cÖwZ‡e`b (Reports)

nvDRwKwcs (Housekeeping)

* i“g jf¨Zv (Room availalibility)

* Kg©Pvix‡`i eiv×KiY (Personnel assignments)

* we‡k­lY (Analysis)

* nvBRwKcv‡ii cÖwZ‡e`b (Housekeeper’s reports)

* mieivnK…Z hš¿cvwZi cwimsL¨vcÎ (Equipment supplies inventory)

* i¶Yv‡e¶‡Yi Aby‡iva (Maintenance requests)

Lv`¨ I cvbxq (Food & Beverage)

* c‡q›U Ae †mjm& (POS)

* †cvwós (Posting)

* †Kvlva¨‡¶i cÖwZ‡e`b (Cashier reports)

* Lv`¨/cvbxq Gi cwimsL¨vcÎ (Food/Beverage inventory)

* cÖ¯ËZcÖYvjx (Recipes)

* weµq wbqš¿Y (Sales control)

* Drcvw`Z e¯‘ we‡k­lY(Sales production analysis)

* kvixwiK ev gvbywlK kªg we‡k­lY (Labour analysis)

i¶Yv‡e¶Y (Maintenance)

* cyY©we‡ePbvi Rb¨ Kv‡Ri web¨vm (Review work order)

* Ae¯’v (Status)

* e¨q/ kvixwiK ev gvbywlK kªg we‡k­lY (Cost/Labour analysis)

* cwimsL¨vcÎ (Inventory)

* †givg‡Zi e¨q we‡k­lY (Repair cost analysis)

* kw³ e¨envi we‡k­lY (Energy usage analysis)

* AwZw_ i“‡g we`y¨r kw³ ïi“i mgq (Guest room power start time)

wbivcËv (Security)

* Pvwe (Keys)

* Av¸‡bi N›Uv (Fire alarm)

* wmu‡aj †Pvi N›Uv (Burglar alarm)

* wbivcËv ms‡KZ †jb‡`b (Security code transactions)

wecYb I weµq (Marketing & Sales)

* AwZw_i BwZnvm (Guest history)

* LwiÏvi bw_ (Client file)

* fywi‡fvRb bw_ (Banquet file)

* `vßwiK cÖKvkbv (Desktop publishing)

* cÖwZ‡e`b (Reports)

* Uªv‡fj G‡RÝxR (Travel agencies)

Kg©Pvix/hviv KvR Pvjvq (Personnel)

* wb‡qvMcÖvß Kg©Pvixi bw_ (Employee file)

* PvKzix wbqš¿Y ZvwjKv (Job control list)

* kã c×wZ (Word processing)

* we‡k­lY (Analysis)

* cÖwZ‡e`b (Reports)

B‡jUªwbK †gBj (Electronic mail)

* wbivcËv ms‡KZ (Security codes)

* ‡gBj (Mail)

* nvW© Kwc (Hard copy)

mgq Nwo (Time clock)

* wbivcËv ms‡KZ (Security codes)

* e¨w³MZ mbv³KiY wPý (Personal identification number)

* cÖ‡ek (In)

* evwni (Out)

* we‡k­lY (Analysis)

* cÖwZ‡e`b (Reports)

Front office systems

d«›U Awdm wm‡÷g (Front office systems)t

1960 mv‡ji AvM ch©š— me †nv‡Uj g¨vbyqvj c×wZ‡Z cwiPvwjZ nZ| 70 Gi c‡i Kw¤úDUv‡ii cÖeZ©‡bi m‡½ †nv‡Uj Acv‡iwUs Avav ¯^qswµq c×wZ‡Z ¯’vbvš—wiZ nq| AvRKvj cÖvq cvPu ZviKv gv‡bi †nv‡Uj m¤ú~Y© ¯^qswµq c×wZ‡Z cwiPvwjZ nq| wb‡P ‡h wZbwU wfbœ wm‡÷‡gi Aax‡b †nv‡Uj Acv‡iwUs n‡Z cv‡i Zvi GKwU msw¶ß weeiY †`Iqv n‡jvt

A¯^qswµq wm‡÷g (Non-automated systems) - GB wm‡÷g nv‡Zi e¨envi Øviv wPwüZ Kiv nq, e¯ËZ me ai‡Yi dig¨vU c×wZ I wewfbœ MYbv g¨vbyqvjx Kiv nq| †hgb-

·        nv‡Z wjLv dig

·        wiRv‡f©kb Bb‡WK&ª KvW©

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·        ‡iwR‡ókb KvW©- G‡Ki AwaK Kwc

·        UvBg ó¨vg

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·        dwjI Gi nv‡Z wjLv PvR©

·        ‡PK AvDU Gi hvwš¿K †Uc

·        bvBU AwWU Gi µm †PK dwjI PvR© I hvPvBK…Z m¨v‡Uj‡g›U

Avav-¯^qswµq wm‡÷g (Semi-automated systems) - GB wm‡÷g wKQy ˆe`y¨wZK h‡š¿i e¨envi Øviv wPwüZ Kiv nq, e¯ËZ Av`v ¯^qswµq c×wZ‡Z †nv‡U‡ji me wefvM Zvi Acv‡ikb K‡i wKQy hvwš¿K miÄv‡gi gva¨‡g| GB c×wZ‡Z †nv‡U‡ji wbR¯^ Kw¤úDUvi wm‡÷g _vK‡Z cv‡i| ‡hgb-

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·         †Mó dwjI Gi †gwk‡b †iKW©K…Z PvR©

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m¤ú~Y©iƒ‡c ¯^qswµq wm‡÷g (Fully-automated systems)- Kw¤úDUvi wfwËK †h †Kvb †nv‡Uj wk‡í e¨eüZ †miv wm‡÷g| e¯ËZ m¤ú~Y©iƒ‡c ¯^qswµq c×wZ‡Z †nv‡U‡ji me wefvM Zvi Acv‡ikb K‡i wefvMxq md&UIq¨vi c¨v‡KR †cÖvMÖvg Aaxb| e¯ËZ GUv Bw›U‡MÖ‡UW I d«›U Awdm wefv‡M Aew¯’Z GKwU cÖavb ‡d«g ev Uvwg©bvj mshy³ wefvMxq md&UIq¨vi c¨v‡KR †cÖvMÖvg Gi AZ¨waK e¨envi Øviv wPwüZ Kiv| ‡hgb-

·        wiRv‡f©kb g¨v‡bR‡g›U

·        i“gm& g¨v‡bR‡g›U

·        ‡Mó A¨vKvD›U g¨v‡bR‡g›U

·        ‡Rbv‡ij g¨v‡bR‡g›U

·        c‡q›U Ae †mjm& wm‡÷g

·        ‡µwWU KvW©

·        ‡WweU KvW©

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