d«›U Awd‡m Kw¤úDUvi e¨envi cÖ‡qvM (Computer application in front Office)
d«›U Awd‡m e¨eüZ Kw¤úDUvi
wm‡÷g MV‡b ci¯úi m¤ú©Khy³ I ci¯úi wbf©i wZbwU mnvqZvKvix Dcv`vb n‡jvt
1| nvW©Iq¨vi
(Hardware)
2| mdUIq¨vi
(Software)
3| e¨enviKvix (Users)
m¤úwË e¨e¯’vcbv wm‡÷g (Property
Management System (PMS))
‡nv‡U‡ji wewfbœ wefv‡Mi Rb¨
mvgMÖxK fv‡e cÖ‡hvR¨ Ggb kZv©ejx †hwU Kw¤úDUv‡i cÖ‡qvMK…Z nvW©Iq¨vi I mdUIq¨vi
`ywU †¶‡Îi g‡a¨ e¨e¯’vcbv K‡i _v‡K| †hgb-
* wd‡WwjI
(Fedelio)
* AvBwWGm
(IDS)
* A‡civ
(Opera)
* Bbd«›U
(Innfront)
* bvBm
(Nice)
* AvBwmGm
(ICS)
* wWwWGm
(DDS)
Ab¨vb¨ mdUIq¨v‡ii g‡a¨ cØwZ-
* GbvwR©
g¨v‡bR‡g›U wm‡÷g (EMS)
* wnDg¨vb
wi‡mvm© wm‡÷g (HRS)
* ‡gUvwiqvj
g¨v‡mR‡g›U wm‡÷g (MMS)
* GKvDw›Us
wm‡÷g
* c‡q›U
Ae †mjm& wm‡÷g (POS)
‡K›`ªxf~Z wiRv©‡fkb wm‡÷g (Centralised
Reservation System (CRS))
mvaviYZ eo eo †nv‡Uj I †PBb
†nv‡U‡j e¨eüZ Ggb GKwU Kw¤úDUvivBR c×wZ, hv‡Z †n‡U‡j¸‡jv Zv‡`i i“g myPvi“fv‡e
wewµ Ki‡Z cv‡i| ‡K›`ªxf~Z wiRv©‡fkb wm‡÷g (CRS)Gi
mv‡_ †nv‡Uj, Zv‡`i †mjm& Awdm I †K›`ªxq wiRv©‡fkb Awdm mshy³ _v‡K; hv‡Z
Kvh©Ki I mgq Dc‡hvMx i“‡gi cwimsL¨vb cvIqv hvq| GwU GKwU ‡gŠwjK cÖk¯— †bU©IqvK|
‡hgb-
*
A‡civ (Opera)
* gvimv
(Marsha)
* ZvR
†K›`ªxq wiRv©‡fkb wm‡÷g (Taj Central
Reservation System)
* nwj‡W
Bb Iqvì©IqvBW (Holiday Inn Worldwide)
* ‡eó
I‡qóvb †nv‡Ujm (Best Western Hotels)
wek¦e¨vcx weZiY wm‡÷g (Global
Distribution System (GDS))
‡nv‡Uj wiRv©‡fkb, GqvijvBb
wiRv©‡fkb I Ab¨vb¨ Uªv‡fj †hvMv‡b e¨eüZ Kw¤úDUvi wfwËK wm‡÷g, †hwU m¨v‡UjvBU Gi
mv‡_ mshy³ _v‡K| mvaviYZ wRwWGm Uªv‡fj G‡RÝxi mv‡_ A‡š— w¯’Z| Uªv‡fj G‡RÝx GKwU
Wvqvj Avc c×wZ jvB‡bi gva¨‡g wRwWGm Gi mshy³ _v‡K| mKj wRwWGm G‡K Ac‡ii mv‡_
GKwU gyj m¨v‡UjvB‡Ui gva¨‡g mshy³ _v‡K| wRwWGm Gi D`vniY-
* G¨v‡cv‡jv
(Apollo)
* M¨vwjwjI (Galileo)
* GgvwWDm (Amadeus)
* GevKvm (Abacus)
* Bbwdwb (Infini)
* wm‡÷g Iqvb (System One)
GKwU cÖwm× m¤úwË e¨e¯’vcbv wm‡÷g (PMS) A¨vwc‡KBkb MVb Dcv`vb n‡”Q wbb¥iƒct
i“g msi¶Y-(Reservation)
* †M÷
Z_¨ (Guest data)
* i“g
cwimsL¨vb (Room inventory)
* Rgv
(Deposit)
* we‡kl
Aby‡iva (Special request)
* AvUKv‡bv
(Blocking)
* AvMgb
(Arrivals)
* cÖ¯’vb
(Depatures)
* LyeB
¸i“Z¡c~Y© e¨w³ (VIP)
* cwiKwíZ
†fvM`LjKvix (Projected occupancy)
* Uªv‡fj
G‡R›U (Travel agents)
*
†Mó evZ©v (Guest messages)
*
cÖwZ‡e`b (Reports)
wbeÜb (Registration)
* i“g
msi¶Y (Reservation)
* †M÷
Z_¨ (Guest data)
*
i“g cwimsL¨vb (Room inventory)
* i“‡gi
Ae¯’vb (Room status)
* wbivcËv
(Security)
* cÖwZ‡e`b
(Reports)
*
wb‡R cÖ‡ek (Self check-in)
i“‡gi Ae¯’vb (Room status)
* i“g
cwimsL¨vb (Room inventory)
* jf¨Zv
(Availability)
*
cÖwZ‡e`b (Reports)
‡cvwós (Posting)
* c‡q›U
Ae †mjm& (POS)
* i“g
(Room)
* †UK&ª
(Tax)
* e`wj
(Transfer)
* mgwš^Z
Kiv (Adjustments)
* †cBW
AvDU (Paid out)
*
wewea PvR© (Miscellaneous charge)
* †dvb
(Phone)
* cÖ`k©bx
LwZqvb (Display folio)
* cÖwZ‡e`b
(Reports)
wnmve (Accounting)
* AwZw_
Z_¨(Guest information)
* Kg©Pvix
Z_¨ (Employee information)
* †cvó
PvR© (Post charges)
* evZ©v
(Messages)
* IqvK
Avc Kj (Wake-up calls)
* cÖwZ‡e`b
(Reports)
cÖ¯’vb (Check-out)
* LwZqvb
(Folio)
*
mgwš^Z Kiv (Adjustments)
* †Kvlva¨¶
(Cashier)
* †hvMvb
Awd‡m e`wj (Back office transfer)
* cÖwZ‡e`b
(Reports)
* AwZw_i
BwZnvm (Guest history)
ivwÎKvjxb wnmve wbix¶Y (Night Audit)
* †Mó
PvR© (Guest charges)
* wefvMxq
me©‡gvU (Department totals)
* evKx
(City ledger)
* †Kvlva¨¶
(Cashier)
* Avw_©K
cÖwZ‡e`b (Financial report)
* nvDRwKwcs
(Housekeeping)
AbymÜvb! cÖwZ‡e`b (Inquiries!report)
* i“g
msi¶Y (Reservation)
*
wbeÜb (Registration)
*
cÖ¯’vb (Check-out)
*
nvDRwKwcs (Housekeeping)
* Abv`vqx
Rgv wnmve (Credit balances)
†hvMvb Awdm (Back office)
* Avewk¨Kfv‡e
cÖ‡`q wnmve (Account payable)
* Av`vq‡hvM¨
wnmve (Account receivable)
*
†eZ‡bi ZvwjKv (Payroll)
* ev‡RU
(Budget)
* mvaviY
LwZqvb (General ledger)
*
cÖwZ‡e`b (Reports)
nvDRwKwcs (Housekeeping)
* i“g
jf¨Zv (Room availalibility)
* Kg©Pvix‡`i
eiv×KiY (Personnel assignments)
* we‡klY
(Analysis)
* nvBRwKcv‡ii
cÖwZ‡e`b (Housekeeper’s reports)
*
mieivnK…Z hš¿cvwZi cwimsL¨vcÎ (Equipment
supplies inventory)
* i¶Yv‡e¶‡Yi
Aby‡iva (Maintenance requests)
Lv`¨ I cvbxq (Food & Beverage)
* c‡q›U
Ae †mjm& (POS)
* †cvwós
(Posting)
* †Kvlva¨‡¶i
cÖwZ‡e`b (Cashier reports)
* Lv`¨/cvbxq
Gi cwimsL¨vcÎ (Food/Beverage inventory)
* cÖ¯ËZcÖYvjx
(Recipes)
* weµq
wbqš¿Y (Sales control)
* Drcvw`Z
e¯‘ we‡klY(Sales production analysis)
* kvixwiK
ev gvbywlK kªg we‡klY (Labour analysis)
i¶Yv‡e¶Y (Maintenance)
* cyY©we‡ePbvi
Rb¨ Kv‡Ri web¨vm (Review work order)
* Ae¯’v
(Status)
* e¨q/
kvixwiK ev gvbywlK kªg we‡klY (Cost/Labour
analysis)
* cwimsL¨vcÎ
(Inventory)
* †givg‡Zi
e¨q we‡klY (Repair cost analysis)
* kw³
e¨envi we‡klY (Energy usage analysis)
* AwZw_
i“‡g we`y¨r kw³ ïi“i mgq (Guest room
power start time)
wbivcËv (Security)
* Pvwe
(Keys)
* Av¸‡bi
N›Uv (Fire alarm)
* wmu‡aj
†Pvi N›Uv (Burglar alarm)
* wbivcËv
ms‡KZ †jb‡`b (Security code transactions)
wecYb I weµq (Marketing & Sales)
* AwZw_i
BwZnvm (Guest history)
* LwiÏvi
bw_ (Client file)
* fywi‡fvRb
bw_ (Banquet file)
* `vßwiK
cÖKvkbv (Desktop publishing)
* cÖwZ‡e`b
(Reports)
* Uªv‡fj
G‡RÝxR (Travel agencies)
Kg©Pvix/hviv KvR Pvjvq (Personnel)
* wb‡qvMcÖvß
Kg©Pvixi bw_ (Employee file)
* PvKzix
wbqš¿Y ZvwjKv (Job control list)
* kã
c×wZ (Word processing)
*
we‡klY (Analysis)
* cÖwZ‡e`b
(Reports)
B‡jUªwbK †gBj (Electronic mail)
* wbivcËv
ms‡KZ (Security codes)
* ‡gBj
(Mail)
* nvW©
Kwc (Hard copy)
mgq Nwo (Time clock)
* wbivcËv
ms‡KZ (Security codes)
* e¨w³MZ
mbv³KiY wPý (Personal identification
number)
* cÖ‡ek
(In)
* evwni
(Out)
* we‡klY
(Analysis)
* cÖwZ‡e`b
(Reports)