Telephone Manners

cÖ‡qvRbxq †Uwj‡dvb cš’vt

Avcbvi †ckvq ‡Uwj‡dvb e¨env‡ii cÖPwjZ Av`e Kvq`v nj (Telephone Manners) t

·        ZvovZvwo mvov, wZbwU wis evRvi Av‡MB ‡dvb ai“b|

·        g‡bvig KÚ¯^i, mZK© D”PviY

·        my›`i m¤¢vlY w`b

·        K_vi gvSLv‡b evav w`‡eb bv wKš‘ ïbyb

·        wkóvPvi I eÜzfvevcbœ †nvb

·        AwZw_‡K ab¨ev` Rvbvb, wkóvig~jK KÚ¯^i e¨envi Ki“b

·        cÖwZ 10-15 †m‡KÛ ci ci †Uwj‡dvb jvBb a‡i ivLv ‡Uwj‡dvbKvix‡K wKQy ej‡Z n‡e|

·        mwVK evZ©v wb‡Z n‡e Ges Zv †cŠQv‡Z n‡e|

·        cÖ‡qvRbxq KvMR I Kjg Kv‡Q ivL‡Z n‡e|

·        e¨w³MZ †dvb cwinvi Ki“b, hw` Zv `xN© mgq bv nq|

·        cÖwZwU †dvb Kj‡K ¸i“Z¡c~Y© fveyb|

·        evwn‡ii †dvb Kj i“‡gi AwZw_‡K †`evi Av‡M AwZw_‡K Rvbvb|

·        PgrKvi evK¨ e¨envi Ki“b|

Basic First Aid and Emergencies

cÖv_wgK wPwKrmv (First Aid) wK?

`~N©bvq c‡o †KD AvnZ, Amy¯’ ev cxwoZ n‡j AvnZ ev Amy¯’ e¨w³i Rxeb evPuv‡bvi Rb¨ Zvr¶wYKfv‡e Zvi Rb¨ †h e¨e¯’v MÖnb Kiv nq Zv‡K cÖv_wgK wPwKrmv e‡j| cÖv_wgK wPwKrmvi mvnv‡h¨ AvnZ ev †ivMvµvš— e¨w³i hš¿Yv wKQyUv jvNe Kiv hvq|

cÖv_wgK wPwKrmvi c×wZ (Basic  Treatment) t

Avgv‡`i ˆ`bw›`b Rxe‡b †h †Kvb mgq nvZ-cv KvUv, †`‡ni †h †Kvb Ask cy‡o hvIqv A_ev †KD cvwb‡Z Wy‡e hvIqvi g‡Zv `yN©Ubv N‡U †h‡Z cv‡i| Gme `yN©Ubv NU‡j me mgq av‡i-Kv‡Q wPwKrmK bvI _vK‡Z cv‡i| G‡¶‡Î †QvULvU ai‡bi `yN©Ubv n‡j Zv †gvKv‡ejv Kivi Rb¨ cÖv_wgK wPwKrmv †`Iqv hvq| ZvB G m¤ú‡K© mevi aviYv _vKv cÖ‡qvRb|

nvofv½v

KiYxqt

·        AvNvZ cvIqv A‡½ eid ev VvÛv cvwbi cwUª †`‡e, G‡Z AvNvZcÖvß ¯’v‡bi †dvjv I e¨_v K‡g hv‡e|

·        A½wU ¯^vfvweK Ae¯’vq ivL‡Z n‡e, `ycv‡k `ywU euv‡ki PUv ev cvZjv Kv‡Vi mv‡_ Zzjv Rwi‡q cÖ_‡g †eu‡a w`‡Z n‡e, d‡j fv½v nvoLvbv mn‡R bo‡e bv, †ivMx Kó Kg cv‡e|

·        ‡Kv‡bv Ae¯’v‡ZB fv½v nvo †U‡b †mvRv Kivi †Póv Kiv hv‡e bv|

·        Gevi ZvovZvwo †ivMx‡K wPwKrm‡Ki Kv‡Q A_ev nvmcvZv‡j wb‡Z n‡e|

cvwb‡Z †Wvev

KiYxqt

·        cvwb‡Z †Wvev e¨w³‡K `ª“Z D×vi I Zvr¶wYK wPwKrmvi e¨e¯’v Ki‡Z n‡e| wkï n‡j cvwb †_‡K †Zvjvi ci Zvi cv‡qi †Mvovwj Dc‡i a‡i K‡qK wgwbU Szwj‡q ivL‡Z n‡e| G‡Z †m †h cvwb wM‡j‡Q Zv †ewo‡q Avm‡e| Av‡¯— Av‡¯— wc‡V _vco w`‡Z n‡e| gy‡L †Kv‡bv Lvevi ev Ab¨ wKQy _vK‡j ZvI †ei n‡q Avm‡e| Z‡e j¶¨ ivL‡Z n‡e †ivMxi Ávb Av‡Q wKbv ev †ivMx k¦vm wb‡”Q wKbv|

·        ‡ivMx hw` k¦vm bv †bq, ZLb `ª“Z †ivMxi gv_v eyK †_‡K DPuy‡Z ai‡Z n‡e| Zvci cÖwZ Ava wgwbU ci ci  gy‡L gyL jvwM‡q dzu w`‡Z n‡e| Z‡e Gi Av‡M gy‡L Kvco w`‡q †X‡K w`‡Z n‡e| GQvov hZ `ª“Z m¤¢e †ivMx‡K Wv³v‡ii Kv‡Q wb‡Z n‡e|

·        hw` †ivMxi Ávb _v‡K Z‡e mivmwi Wv½vq Zzj‡Z n‡e| `ª“Z Rvgv-Kvco Ly‡j w`‡Z n‡e| Zvici bvK I gy‡L cvwb gywQ‡q Dci K‡i ïB‡q w`‡Z n‡e| †ivMxi gv_v GKwU nv‡Zi Dci KvZ K‡i ivL‡Z n‡e| gyL I Mjvi wfZ‡i Kvco w`‡q cwi®‹vi Ki‡Z n‡e| `yB gvwoi gv‡S k³ wKQy w`‡q wRnŸv †U‡b GKw`‡K †ei K‡i gyL †Lvjv ivL‡Z n‡e| †ivMxi †c‡Ui wb‡P †QvU evwjk ev Kvc‡oi †cvUjv w`‡Z n‡e| †ivMxi cv‡qi `yB cv‡k cv †i‡L nvuUzi Dci fi  w`‡q e‡m wc‡Vi wb‡Pi w`‡K `ycv‡k nvZ †i‡L wKQy¶Y ci ci Pvc w`‡Z n‡e| K‡qKevi Pvc w`‡jB †cU †_‡K cvwb †ewi‡q Avm‡e Ges k¦vm-cÖk¦vm Pvjy n‡e| GQvov hZ `ª“Z m¤¢e †ivMx‡K Wv³v‡ii Kv‡Q wb‡Z n‡e|

we`yr¯ú„ó (Electrical Injury)

KiYxqt

·        cÖ_‡g †gBb myBP eÜ K‡i w`‡Z n‡e|

·        ‡gBb myBP eÜ Kiv m¤¢e bv n‡j ïK‡bv KvV ev euvk w`‡q Ggbfv‡e ZwoZvnZ e¨w³‡K av°v w`‡Z n‡e †hb we`y¨evnx e¯‘wUi ms¯úk© †_‡K †m Avjv`v n‡q hvq|

·        ‡ekxifvM we`y¨r÷„ó e¨w³i k¦vm-cÖk¦v‡m Amyweav n‡q _v‡K| ZvB cÖ‡qvRb g‡Zv K…wÎg k¦vm-cÖk¦v‡mi e¨e¯’v Ki‡Z n‡e| GQvov hZ `ª“Z m¤¢e †ivMx‡K Wv³v‡ii Kv‡Q wb‡Z n‡e|

mv‡c KvUv (Snake bites)

KiYxqt

·        Kv‡iv nv‡Z, cv‡q A_ev Ab¨ †Kv‡bv A‡½ mv‡c Kvgo w`‡j hZ `ª“Z m¤¢e ¶Z¯’vbwUi wKQyUv Dc‡i k³ K‡i `wo ev Kvco w`‡q euva‡Z n‡e| G‡Z mn‡R mv‡ci wel i‡³i gva¨‡g mviv kix‡i Qwo‡q co‡Z cvi‡e bv|

·        Gevi ¶Z¯’vbwU fv‡jvfv‡e cix¶v Ki‡Z n‡e| me ai‡Yi mvc welai bq| ¶Z¯’v‡b `ywU `vu‡Zi `vM _vK‡j eyS‡Z n‡e mvcwU welai wQj| GB Ae¯’v n‡j gwiPvgy³ Qywi, KvuwP, A_ev †e­W Mig cvwb‡Z dzwU‡q †WUj ev m¨vfjb w`‡q gy‡Q A_ev Av¸‡b cywo‡q †mwU RxevYygy³ K‡i VvÛv Ki‡Z n‡e| Gevi ¶Z¯’vbwU H Qywi, KvuwP ev †e­W w`‡q mvgvb¨ †K‡U wU‡c i³ †ei K‡i †dj‡Z n‡e| G‡Z i‡³i mv‡_ wKQy wel †ewi‡q hv‡e| GQvov hZ `ª“Z m¤¢e †ivMx‡K Wv³v‡ii Kv‡Q wb‡Z n‡e|

Av¸‡b †cvov (Burns)

KiYxqt

·        kix‡ii †Kvb Ask cy‡o wM‡q _vK‡j Zv KZUv ¸i“Zi cÖ_‡g hvPvB Ki‡Z n‡e| †cvov ¯’vbwU 10 wgwbU a‡i cwi¯‹vi, VvÛv cvwb‡Z Wywe‡q ivL‡Z n‡e|

·        ‡dv¯‹v M‡j wM‡q _vK‡j, cvwb‡Z †WUj ev m¨vfjb ¸wj‡q †cvov ¯’vb cwi®‹vi Ki‡Z n‡e|

·         cy‡o hvIqv Pvgov D‡V †M‡j, Zv †K‡U cwi®‹vi cvZjv Kvco w`‡q †Wªwms K‡i w`‡Z n‡e| mvgvb¨ †cvovq evb©j ev cvwb bvwi‡Kj †Z‡ji m‡½ wgwk‡q  jvMv‡j DcKvi n‡e|

·        kixi †ekx †cv‡o †M‡j ev †cvov Ask dz‡j †M‡j hZ `ª“Z m¤¢e †ivMx‡K Wv³v‡ii Kv‡Q wb‡Z n‡e|

KxUcZ½ Kvgo w`‡j (Pest bites)

¶wZ¶viK KxUcZ½ Kvgo w`‡j mv‡_ mv‡_ RxevYybvkK †WUj ev m¨vfjb w`‡q RvqMvwU gy‡Q w`‡Z n‡e Ges RvqMvwU †dv‡j †M‡j ev e¨v_v Ki‡j Wv³vi †`Lv‡Z n‡e|

Greeting

m¤¢vlY (Greeting)

hLb Avgiv KviI mv‡_ wgwjZ nB, ZLb m¤¢vlY Kwi| GUv KLbI †kl nq bv, Pj‡Z _v‡K|

‡Kb Avgiv m¤¢vlY Kwi (Why we greet)?

1.     m¤úK© DbœwZ Ki‡Z (To develop relationship)

2.     eÜzfvevcbœ I mnR n‡Z (To be friendly & easy)

3.     A‡b¨i Aw¯—Z¡ wbwðZ Ki‡Z (To confirm one’s existence)

4.     mvgvwRK wkóvPv‡ii Rb¨ (To do social courtesy)

5.     wKQy ïi“ Kivi GUv GKwU Dcvq (This is the way to start something)

Types of greeting

1.     cÖwZw`‡bi m¤¢vlY (Everyday greeting) –   Good Morning. /How are you?

2.     AwbqwgZ m¤¢vlY (Occusnional greeting)-  Eid Mubarak, Happy Holly

Types of Everyday greeting

1.     mv¶vr m¤¢vlY (Meeting greeting) -        Hello!

2.     we`vq m¤¢vlY (Leaving greeting) –        Take care

Types of meeting greeting

1.     AvbyôvwbK (Formal) -                   Good Morning/Afternoon/Evening

2.     Aa©t AvbyôvwbK (Semi formal) -      Hello! /How are you?

3.     AbvbyôwbK (Informal)-                 Hi!/ What’s up/ Long time no see

Types of leaving greeting

1.     AvbyôvwbK (Formal) -                     Good bye.Good night

2.     Aa©t AvbyôvwbK (Semi formal) -       Bye/ Have a nice day

3.     AbvbyôwbK (Informal) -                  See you/Take care/ Bye-bye

Effective Customer Service

Kvógvi mvwf©m (Customer Service) t

MÖvnK †mev n‡”Q GKwU cÖwZôvb Zvi Mªvn‡Ki wK ai‡Yi cÖZ¨vkvi m¤§yLxb nq Ges Zvi mš‘wói Rb¨ wK Dc¯’vcb K‡i|

Kvógvi (Customer) ej‡Z Avgiv wK eywS?

‡µZv n‡”Qb Ggb GKRb g~j¨evb e¨w³ whwb Avgv‡`i Dci wbf©ikxj bq, Avgiv Dbvi Dci wbf©ikxj Ges whwb Dbvi Pvwn`v Avgv‡`i Kv‡Q wb‡q Av‡mb| GUv Avgv‡`i `vwqZ¡ `yBc‡¶iB jvfRbK †mev cÖ`vb Kiv|

Kvógvi wK Γq K‡ib (What Customer buy)? t

‡µZv /MÖvnK ïayB `ªe¨ ev †mev Γq K‡ib bv, Zviv Γq K‡ib GK †MvQv mš‘wó|

‡µZvi cÖZ¨vkv¸‡jv (Expectations of guests) wK wK?

‡Î“Zvi  cÖZ¨vkv¸‡jv n‡”Q-

1| gvbm¤§Z `ªe¨ (Quality of product)

2| UvKvi gvb (Value for money)

3| gvbm¤§Z †mev (Quality service)

4| Avivg`vqK cvwicvwk¦©K (Comfortable surroundings)

5| wbivc` I cwi¯‹vi-cwi”QbœZvi gvb (Safe and hygiene standards)

MÖvnK †mevi 9wU cÖeYZv (9 trends of customer service) t

1| ‡m Pvq mewKQ~ G¶zwY

2| †m Pvq wb‡R‡K we‡kl wKQy Dcjwã Ki‡Z

3| †m Pvq Zvi UvKvi wbw`ó g~j¨

4| †m Pvq mewKQy wbwðZfv‡e

5| †m Zvi Rxeb‡K mnR Ki‡Z Pvq

6| †m Pvq †KD Zvi mv‡_ K_v ejyK

7| †m Pvq Zvi Amš‘wói K_v `„pfv‡e ej‡Z

8| †m Pvq Rvb‡Z I Rvbv‡Z

9| †m Pvq MÖn i¶v Ki‡Z

‡Kb MÖvnK †Q‡o hvq ev ¯’vb Z¨vM K‡i (Why Customer Quit)

mKj cÖwZôvb wU‡K _v‡K gvby‡li B”Qvi Dci, Ges gvbyl hw` mš‘ó bv nq, Zvi envj ev wU‡K _vKvi wbðqZv †bB| †h me Kvi‡Y MÖvnK GKwU cÖwZôvb †Q‡o P‡j hvq Zv n‡jvt

1%  g„Zz¨ (Die)

3%  Ab¨ †Kv_vq P‡j hvq (Move away)

5%  Ab¨vb¨ eÜz‡`i Rb¨ (Other friends)

9%  cÖwZ‡hvwMZvg~jK Kvi‡Y (Competitive reasons)

14% c‡Y¨i Amš‘wói Kvi‡Y (Product dissatisfaction)

68%  Kg©Pvixi AvPiY ev D`vmxbZvi Rb¨ (The attitude or indifference an employee)

ewjô MÖvnK †mev MV‡b Dcv`vbmg~n (Components for Strong customer service base) t

·        †KŠkj- †mevi cwiKíbv

·        wbe©vnx †bZ…Z¡

·        fv‡jv cÖwkw¶Z I DØy× m¤§yL mvwii e¨w³

·        cY¨ I †mevi QK

·        Dcv`vbf~Z Askmgyn

·        Kvh©Kifv‡e cwigv‡ci †KŠkj.

gvbm¤§Z MÖvnK †mev MV‡b ‡gŠwjK c`‡¶cmg~n (Basic steps to quality customer service base) t

·        ev¯—e g‡bvfve wb‡q †hvMv‡hvM

·        MÖvn‡Ki cÖK…Z Pvwn`v Ly‡uR †ei Kiv

·        MÖvn‡Ki mš‘wói cÖZ¨vwkZ †mev †`Iqv

·        MÖvnK †hb Avevi wd‡i Av‡m Zvi P~ovš— cÖZ¨vkv wb‡q Zvi wbðqZv weavb Kiv

fv‡jv MÖvnK †mevi  c`‡¶c (Steps to Good Customer Service)

• AwZw_‡K m¤¢vlY Kiv (Greet the guest)

• AwZw_i Aby‡iva ‡kvbv I †evSv (Listen and understand the request)

• cÖwZwµqv nIqv / ejv (Respond/Speak)

Standards size of Linen

wjwb‡bi gvbm¤§Z AvKvi (Standards size of Linen)

‡eWwkU (Bedsheets) t

wm‡½j -78" ×108" (203wmGg. × 274wmGg.)

Wvej-90" ×108" (224wmGg. × 274wmGg.)

gvbm¤§Z AvKvi-117" ×108" (295wmGg. × 274wmGg.)

†eW ivbvi-17Ó × cÖ‡qvRbxq we¯Z…Z

wc‡jŠ‡KBR (Pillowcases) t

gvbm¤§Z-20" × 30" (50wmGg. × 75wmGg.)

wKs mvBR-20" × 40" (50wmGg. × 100wmGg.)

e­¨vOwKU (Blankets) t

wm‡½j -70" ×100" (175wmGg. × 250wmGg.)

Wvej-90" × 100" (228wmGg. × 250wmGg.)

gvbm¤§Z AvKvi-116" × 100" (290wmGg. × 250wmGg.)

UvIqvj (Towel)t

ev_ UvIqvj-30" × 54" (76wmGg. × 137wmGg.)

wgwWqvg mvBR UvIqvj-22" × 40" (56wmGg. × 100wmGg.)

n¨vÛ UvIqvj -15" × 24" (38wmGg. × 60wmGg.)

‡dBP UvIqvj-10" ¯‹qvi (26wmGg ¯‹qvi.)

‡ivjvi UvIqvj-18" (45wmGg cÖ¯’.)

ev_ †gU-24" × 36" (60wmGg. × 92wmGg.)

‡Uwej wjwbb& (Table Linen)t

¯‹qvi †UwejK¬_-40",54" , 63" ev 72" ¯‹qvi

‡iKU¨vOMj †UwejK¬_-52"  ev 90× 54"

mvwfGU&-24" ¯‹qvi

KK‡UBj †bcwKb -10" ¯‹qvi

Effective Communication Skills

†hvMv‡hvM (Communication)

‡hvMv‡hvM Ggb GKwU cÖwµqv, hvi gva¨‡g Z_¨, wPš—v I g‡bvfve GK e¨w³ †_‡K Ab¨ e¨w³i Kv‡Q cvVv‡bv nq| Ab¨ K_vq, gvbe mËvi mgMÖ A_©eûj cvi¯úwiK wµqv-cÖwµqv‡K †hvMv‡hvM e‡j|

cvi¯úwiK wµqv-cÖwµqv `yB ev Z‡ZvwaK gvby‡li mgwói g‡a¨ evZ©v, Z_¨ I AvPiY Av`vb -cÖ`vb nq| †hLv‡b GKRb evZ©v, Z_¨, AvPiY †cªiY K‡i I Ab¨Rb Zvi ˆ`wnK I gvbywlK m‡PZbZvi gva¨‡g cÖwZwµqvq cÖfvweZ K‡i|

‡hvMv‡hv‡Mi iƒc (The Communication process)

evZ©v, Z_¨, AvPiY †hvMv‡hv‡M PviwU iƒc cÖengvb _v‡Kt

·        †cÖiK (gZvgZ, Abyf~wZ, wPš—v BZ¨vw`‡K Ab¨‡K eyS‡Z m¶gfv‡e ÁvcbKvix)

·        evZ©v, Z_¨, AvPiY

·        MÖnxZv ev gva¨g (gZvgZ, Abyf~wZ, wPš—v BZ¨vw` A‡_©v×viKvix ev †KŠkj)

·        mvov ev cÖwZwµqv

†hvMv‡hv‡Mi c×wZ (Methods of communication)

cvi¯úwiK wµqv-cÖwµqvq Avgiv Pvi ai‡Yi †hvMv‡hv‡Mi c×wZ †`B‡Z cvB| †m¸‡jv n‡jvt

1| †gŠwLK-K‡_vcK_b, †NvlYv, e³„Zv

2| wjwLZ- wPwV, ¯§viK, ‡eŠïqvi, cÖZxKx wPü, hvPvBZvwjKv

3| ‡`‡ni fvlv -A½fw½, g‡bvfw½, gy‡Li Awfe¨w³, `„wó‡MvPiZv

4| wfRy¨qvj ev Hw¶K mnvqK e¯‘- AsKb, aviYK…Z wPÎ, cÖ`k©bx

†hvMv‡hv‡Mi `¶Zv (Communication skills)

fv‡jv †ckv`vi nIqvi Rb¨ fv‡jv †hvMv‡hv‡Mi `¶Zv cÖ‡qvRbxq| ïay †nv‡Uj e¨emvq bq, Rxe‡bI| ‡mevg~jK cÖwZôv‡b fv‡jv †hvMv‡hv‡Mi `¶Zv bv _vK‡j Kg© f~j c‡_ cÖevwnZ GgbwK †Kvb wKQy cvIqv ev aivi †Póv Amgvß ev e¨_© n‡Z cv‡i| Gevi fveyb, w`‡bi KZUzKz mgq Avcwb gvby‡li mv‡_ †hvMv‡hvM K‡ib? hLb Avcwb wKQy e‡jb mevB wK Zv ‡ev‡Sb? A_ev †KD wKQy ej‡j Avcwb wK ‡ev‡Sb? Kvh©Ki †hvMv‡hv‡Mi `¶Zv wbf©i K‡i-

†gŠwLK †hvMv‡hvM (Oral communication)

‡h †Kvb f~j ‡evSv‡evwS Gov‡Z †Póv Ki“b Avcwb †h evZ©vwU †cÖiY K‡i‡Qb Zv cwi®‹vi, ïbyb hZœmnKv‡i I ch©‡e¶b Ki“b †Kv‡bv mgm¨vi mgvav‡b mvnvh¨ Ki‡Z cv‡i Ggb †Kv‡bv welq, aviYv ev †hvMm~‡Îi ˆ`wnK fvlv| myZivs cÖwZwU cÖkœ‡KB g‡b Ki“b GwUB cÖ_g|

·        hZœ mnKv‡i ïbyb

·        cÖ‡qvR‡b cybivq ejyb

hLb DIi w`‡eb (When answering) t

·        ax‡i I cwi®‹vifv‡e ejyb

·        wefvlv cwinvi Ki“b

·        RwUj Z‡_¨i we¯—vwiZ wj‡L ivLyb

·        wb‡`k©bv w`‡Z bKkv f~wPÎ e¨envi Ki“b

hLb mwµq †kªvZv (When listening) t

·        mwVK gy‡Li Awfe¨w³ _vK‡Z n‡e

·        Drmvng~jK AvIqvR Ki‡Z n‡e

·        e¨vNvZ m„w÷‡Z cÖ‡jvwfZ n‡eb bv

wjwLZ †hvMv‡hvM (Written Communication)

AbymÜvbcÎ, cÖvw߯^xKvicÎ, Awf‡hvMcÎ, wefvMxq ¯§viKcÎ n‡”Q wjwLZ †hvMv‡hv‡Mi wKQ~ iƒc| wKQy mnR c`‡¶c GB wjwLZ †hvMv‡hvM‡K Kvh©Ki K‡i †Zv‡jt

·        cwiKíbv Ki“b Avcwb wK ej‡Z Pv‡”Qb, cÖ‡qvR‡b Avcbvi wPš—vi msw¶ß †bvU wjLyb

·        ms‡¶‡c wjLyb

·        mnR fvlvq wjLyb

·        wefvlv I cyw®úZ K_v cwinvi Ki“b

·        cwi®‹vi K‡i wjLyb

·        mwVKfv‡e wjLyb

‰`wnK fvlvq †hvMv‡hvM (Non-verbal Communication)

ÓAvwg Bnv Zvi †Pv‡L †`L‡Z cvw”QÓ, ÓAvcbv‡K `y`©kvMÖ¯’ jvM‡QÓ, Ó †mLv‡b Zvi wKQy bv wKQy m¤úK© Av‡QÓ G¸‡jv cÖPwjZ ev‡K¨i Ask| hv gvby‡li †`‡ni fvlvq Zvi AvPi‡Y eySv hvq| AwZw_i ms¯ú‡k© Avmvi cÖwµqvq Ae¯’vq GUv LyeB cÖ‡qvRb wKQy Af¨vm Z¨vM Kivt

·        KviI ‡mvRvmywR gywó DVv‡bv

·        Aw¯’iZvc~Y© Pjv‡div I bL Kvgov‡bv

·        evû fvuR Kiv I †njvb †`Iqv

·        cv `yjv‡bv ev Av½yj w`‡q †Xvj evRv‡bvi g‡Zv kã Kiv

·        cvk wd‡i `vuov‡bv

wfRy¨qvj †hvMv‡hvM (Visual Communication)

wfRy¨qvj ev Hw¶K mnvqK e¯‘ Øviv †hvMv‡hvM AwZw_ †nv‡U‡ji ev cÖwZôv‡b XyKvi Av‡MB KvR ïi“ K‡i †`q| Gi Rb¨ wKQy AvPiY Ki‡Z nqt

·        AsKb, aviYK…Z wPÎ, cÖ`k©bx Ggbfv‡e Ki‡Z n‡e hv‡Z m¤¢ve¨ AwZw_ wbi“rmvwnZ bv nq

·        h_v m¤¢e Acms¯‹…wZ †_‡K †nv‡Uj GjvKv gy³ ivL‡eb

cÖZ¨vwkZ ch©v‡qi †hvMv‡hv‡Mi `¶Zv e„w×i Dcvq (How to improve existing level of Communication)

cÖwZwU †hvMv‡hv‡Mi c×wZ‡Z wKQy evav Av‡Q| †m¸‡jv †_‡K gy³ _vK‡Z cvi‡jB cÖZ¨vwkZ ch©v‡qi †hvMv‡hv‡Mi `¶Zv e„w× cv‡e| h_vt

·        fvlvi wfbœZv

·        gvbywlK weåvwš—

·        Ah_v n¯—‡¶c

·        Dcjwä

·        AvPiY/Abyf~wZ

·        Ah_v_© gva¨g

·        ‡kvi‡Mvj

·        Abc‡hvMx evZ©v

‰`wnK fvlvq †hvMv‡hv‡Mi DbœwZmva‡Yi civgk© (Improving Body Language- Tips)

cÖwZwU †hvMv‡hv‡Mi c×wZ‡Z wKQy wbqg Av‡Q| †m¸‡jv gvb‡Z cvi‡jB cÖZ¨vwkZ ch©v‡qi ‰`wnK fvlvq †hvMv‡hv‡Mi `¶Zv e„w× cv‡e| h_vt

·        h‡_vwPZ `~iZ¡ eRvq ivLv (Keep appropriate distance)

·        ¯úk© Ki“b hLb h‡_vwPZ (Touch only when appropriate)

·        Avcbvi `„wó‡MvPiZvi hZœ wbb (Take care of your appearance)

·        KviI w`‡K ZvKv‡Z mZ©K †nvb (Be aware- Maintain eye contact)

·        AK…wÎgfv‡e nvmyb (Smile genuinely)

  

g‡b ivL‡Z n‡e (Remember)

·        wK (What) - Avcwb wK †hvMv‡hvM Ki‡Z Pv‡”Qb?

·        Kvi mv‡_ (Whome) - Kvi mv‡_ Avcwb †hvMv‡hvM Ki‡Z Pv‡”Qb?

·        ‡Kb (Why) - Avcwb ‡Kb †hvMv‡hvM Ki‡Z Pv‡”Qb?

·        wKfv‡e (How) - wKfv‡e Avcwb †hvMv‡hvM Ki‡Z Pv‡”Qb?

·        KLb (When) - KLb Avcwb †hvMv‡hvM Ki‡Z Pv‡”Qb?

Types of Linen

wjwb‡bi cÖKvi†f` (Types of Linen) t

wjwb‡bi e¨env‡ii cÖKvi‡f‡` wjwbb&‡K wewfbœfv‡M fvM Kiv hvq| h_vt

‡eW wjwbb& (Bed Linen)

‡eW wkU& (Bedsheets)

wc‡jŠ‡KBR (Pillowcases)

e­¨vO‡KU (Blankets)

wWD‡fU Kfvi (Duvets Cover)

‡eWivbvi (Bedrunner)

‡eWw¯úW (Bedspread)

‡eW Kfvi (Bed Cover)

KvD›Uvi‡cBb (Counterpane)

ev_ wjwbb& (Bath Linen)

ev_wkU& (Bath Sheets)

ev_†ive (Bath Robe)

ev_ ‡Zvqv‡j (Bath Towels)

n¨vÛ ‡Zvqv‡j (Hand Towels)

†dBm& ‡Zvqv‡j (Face Towels)

ev_ †gU (Bath Mat)

†Uwej wjwbb& (Teble Linen)

¯‹qvi †UwejK¬_ (Square Tablecloths)

‡iKU¨vO‡Mvjvi †UwejK¬_ (Ractangular Tablecloths)

mvwfGU& (Serviettes)

KK‡UBj b¨vcwKb (Cocktail Napkins)