Handling guest complaints

‡Mó Gi Awf‡hvM †gvKv‡ejv Kiv (Handling Guest Complaints) t

LwiÏv‡ii Awf‡hvM †gvKv‡ejvi `vwqZ¡ cvjb Kiv Avcbvi Rb¨ g¯— eo my‡hvM| AwZwi³ mvnv‡h¨i Rb¨ GwU GKwU mwZ¨B Aby‡iva| KvD‡K mvnvh¨ Ki‡j H welqwU eÜ n‡q hvq| GwU cÖvqB †QvU ¯^vfvweK m¤ú©wKZ welq| mijfv‡e †g‡b †bIqv ev AwZwi³ †mev mgm¨vi mgvavb| GUv ‡gvo †bq AwZwi³ hZœ, AwZwi³ ‡Lqv‡ji w`‡K| Avcwb G ai‡Yi mgm¨v †gvKv‡ejv K‡i mybvg AR©b Ki‡Z cv‡ib|

Awf‡hvM †gvKv‡ejvq KiYxq (Do’s about complaints handling) t

·        Awf‡hvMwU ïbyb,hw` Zv AvcbviI nq|

·        cÖ‡qvRbxq cÖm½ Lyu‡R †ei Ki“b|

·        mnvbyf~wZkxj †nvb

·         Avcbvi †MvP‡i Avbvi Rb¨ AwZw_‡K ab¨ev` Rvbvb|

·        wK Ki‡eb Zv e¨vL¨v Ki“b

·        ZvovZvwo e¨e¯’v MÖnY I Zv ch©‡e¶Y Ki“b|

Awf‡hvM †gvKv‡ejvq hv Ki‡eb bv (Don’ts about complaints handling) t

·        mgm¨vwU D‡c¶v Ki‡eb bv Ges fve‡eb bv Zv †m‡i †M‡Q|

·        AwZw_‡K D‡c¶v Ki‡eb bv|

·        mgm¨vwU †gvKv‡ejvq fxZ n‡eb bv|

·        fy‡j hv‡eb bv mgm¨vwU mgvav‡b Avcbvi Dci¯’ Kg©KZ©v Av‡Q

·        ‡`ix Ki‡eb bv Ges Zr¶Yvr f~wgKv cvjb Ki“b|

Awf‡hvM †gvKv‡ejv Ki“b mnvbyf~wZ I Av‡eMc~Y©fv‡e (Dealing with feelings and emotions):

·        Awf‡hvMwU Avš—wiKfv‡e wbb, hw`I Avcwb g‡b K‡i _v‡Kb Awf‡hvMwU evwo‡q ejv I †Kvb KviY QvovB|

·         Avcbv‡K kvš— ivLyb|

·        Avcbvi KÚ I e³e¨ Ae¨emvwqKmyjf ivLyb|

·        Awf‡hvMwU e¨w³MZ wb‡eb bv|

·        ‡Kvb ZK© ev cÖwZ DËi w`‡eb bv|

mgm¨v †gvKv‡ejvq (Dealing with the problem) t

·        Awf‡hvMKvix‡K GKvš— †Kv_vI wb‡q hvb

·         Dbv‡K em‡Z w`b

·        Awf‡hvMwU me ‡¶Î †_‡K ïbyb

·        Avcwb eyS‡Z cvi‡Qb Ggb eySv‡Z cv‡ib wKš‘ G e¨vcv‡i Avcbvi gZvgZ Rvbv‡eb bv|

·        ¸i“Z¡c~Y© wel‡qi Z_¨ Uz‡K wbb|

·        mgm¨v mgvav‡b ivRx †nvb|

·        Avcwb hv ej‡Qb, Zv K‡i †`Lv‡Z †Póv Ki“b|

·        mgm¨vwU mgvavb K‡i Awf‡hvMKvix‡K Rvbvb|

·        `ytwLZ ejyb, hLb Gi ejv cÖ‡qvRb|

wjwLZ Awf‡hvM †gvKv‡ejvq KiYxq (Dealing with written complaints) t

·        Awf‡hvMwU Lye ZvovZvwo mgvav‡bi †Póv Ki“b

·        Lye ZvovZvwo cÖwZ DËi w`b Ges wjLyb Dbvi Awf‡hvMwU †c‡q‡Qb Ges Zv Z`š— Ki‡Qb|

·        mgm¨vwU mgvav‡b m¤§Z †nvb

·         Avcbvi †MvP‡i Avbvi Rb¨ AwZw_‡K ab¨ev` Rvbvb|

·        ZvovZvwo e¨e¯’v MÖnb I Zv ch©‡e¶Y Ki“b|

·         ALywk AwZw_‡K wjwLZ Rvbvb

·        mKj cÖKvi wjwLZ wPwVcÎ Av`vbcÖ`vb bw_‡Z msi¶Y Ki“b|